Vids AI - Reels Video Editor
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Crashes
A significant number of users, approximately 10%, experience frequent app crashes, especially when trying to upload or edit videos, which hinders their ability to use the app effectively.
The app crashes every time I try to upload photos or videos, making it unusable.
Limited Free Features
Around 12% of users are disappointed with the limited functionality of the free version, feeling misled by advertisements that suggest more features are available without payment.
The app is advertised as free, but almost everything requires payment, which is misleading.
Editing Bugs
About 8% of users report bugs during editing, such as clips being rearranged or text disappearing, which disrupts their workflow and causes frustration.
When editing, my text often disappears or shifts, making it hard to create videos.
Users' choice
Canva receives high praise for its versatility and ease of use, with users appreciating its wide range of tools for creating graphics and social media content. However, some users express frustration with recent updates and subscription issues.
Runner up
InShot is highly regarded for its user-friendly interface and comprehensive editing features, making it a favorite among mobile video editors. Some users, however, report issues with exporting videos and occasional glitches.
Straggler
Vids AI is appreciated for its ease of use and trendy effects, making it popular for creating social media content. However, some users are frustrated by the paywall for exporting videos and occasional technical issues.
Subscription Issues
Users are experiencing unexpected charges after the free trial period ends, with difficulties in obtaining refunds. This has led to dissatisfaction and perceptions of the app as a scam.
Technical Glitches
The app frequently crashes or fails to load content, preventing users from editing videos effectively. This results in frustration and abandonment of the app.
Music Limitations
The app restricts users to pre-populated music, limiting creative flexibility and user satisfaction. Users desire the ability to use their own music tracks.
Editing Errors
Users report issues with media order and text placement during editing, leading to disorganized final products. This disrupts the editing process and user experience.
Feature Discrepancies
The app's advertised features do not match user expectations, leading to disappointment and perceptions of false advertising. Users feel misled by the app's capabilities.
Refund Difficulties
Users face challenges in obtaining refunds for unwanted subscriptions, leading to negative perceptions of customer service. This issue contributes to a lack of trust in the app.
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