theScore: Sports News & Scores
theScore: Sports News & Scores
theScore: Sports News & Scores
theScore: Sports News & Scores
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of The chat feature is overwhelmed by bots promoting scams and betting apps, severely impacting user experience. Around 15% of users have complained about the prevalence of bots in the chat sections.'s key feedback
A weekly roundup of The chat feature is overwhelmed by bots promoting scams and betting apps, severely impacting user experience. Around 15% of users have complained about the prevalence of bots in the chat sections.'s key feedback
A weekly roundup of The chat feature is overwhelmed by bots promoting scams and betting apps, severely impacting user experience. Around 15% of users have complained about the prevalence of bots in the chat sections.'s key feedback
Notification Issues
Users are frustrated with the app's notification system, which either fails to deliver the subscribed alerts or provides vague notifications that lack context. Approximately 10% of users have expressed dissatisfaction with this feature.
The recent changes to notifications are terrible; please revert to the old system.
Notification Issues
Users are frustrated with the app's notification system, which either fails to deliver the subscribed alerts or provides vague notifications that lack context. Approximately 10% of users have expressed dissatisfaction with this feature.
The recent changes to notifications are terrible; please revert to the old system.
Notification Issues
Users are frustrated with the app's notification system, which either fails to deliver the subscribed alerts or provides vague notifications that lack context. Approximately 10% of users have expressed dissatisfaction with this feature.
The recent changes to notifications are terrible; please revert to the old system.
Chat Bot Invasion
The chat feature is overwhelmed by bots promoting scams and betting apps, severely impacting user experience. Around 15% of users have complained about the prevalence of bots in the chat sections.
The chat is filled with bots promoting scam sportsbooks, making it useless.
Chat Bot Invasion
The chat feature is overwhelmed by bots promoting scams and betting apps, severely impacting user experience. Around 15% of users have complained about the prevalence of bots in the chat sections.
The chat is filled with bots promoting scam sportsbooks, making it useless.
Chat Bot Invasion
The chat feature is overwhelmed by bots promoting scams and betting apps, severely impacting user experience. Around 15% of users have complained about the prevalence of bots in the chat sections.
The chat is filled with bots promoting scam sportsbooks, making it useless.
Political Bias Concerns
Some users feel the app is too politically biased, with comments being censored and political spam interrupting sports content. This issue affects about 5% of users who have voiced concerns over political content.
The app is too political, with comments being censored and political spam prevalent.
Political Bias Concerns
Some users feel the app is too politically biased, with comments being censored and political spam interrupting sports content. This issue affects about 5% of users who have voiced concerns over political content.
The app is too political, with comments being censored and political spam prevalent.
Political Bias Concerns
Some users feel the app is too politically biased, with comments being censored and political spam interrupting sports content. This issue affects about 5% of users who have voiced concerns over political content.
The app is too political, with comments being censored and political spam prevalent.
Inaccurate Stats
There are reports of inaccuracies in player statistics, such as incorrect walk counts in baseball, which undermines trust in the app's data. Approximately 3% of users have noted issues with statistical accuracy.
The app does not calculate walks correctly, affecting the accuracy of player stats.
Inaccurate Stats
There are reports of inaccuracies in player statistics, such as incorrect walk counts in baseball, which undermines trust in the app's data. Approximately 3% of users have noted issues with statistical accuracy.
The app does not calculate walks correctly, affecting the accuracy of player stats.
Inaccurate Stats
There are reports of inaccuracies in player statistics, such as incorrect walk counts in baseball, which undermines trust in the app's data. Approximately 3% of users have noted issues with statistical accuracy.
The app does not calculate walks correctly, affecting the accuracy of player stats.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
theScore receives mixed feedback. Users appreciate its real-time updates, comprehensive sports coverage, and user-friendly interface. However, there are complaints about political content, spam in chat features, and issues with notifications and app stability.
Users' choice
theScore receives mixed feedback. Users appreciate its real-time updates, comprehensive sports coverage, and user-friendly interface. However, there are complaints about political content, spam in chat features, and issues with notifications and app stability.
Users' choice
theScore receives mixed feedback. Users appreciate its real-time updates, comprehensive sports coverage, and user-friendly interface. However, there are complaints about political content, spam in chat features, and issues with notifications and app stability.
Runner up
ESPN is heavily criticized for frequent app crashes, poor streaming quality, and excessive ads, especially given its subscription model. Users are frustrated with the app's instability and the perceived greed of the company, leading many to seek alternatives.
Runner up
ESPN is heavily criticized for frequent app crashes, poor streaming quality, and excessive ads, especially given its subscription model. Users are frustrated with the app's instability and the perceived greed of the company, leading many to seek alternatives.
Runner up
ESPN is heavily criticized for frequent app crashes, poor streaming quality, and excessive ads, especially given its subscription model. Users are frustrated with the app's instability and the perceived greed of the company, leading many to seek alternatives.
Straggler
Bleacher Report faces significant backlash after a major update that users feel ruined the app's usability. The update is described as slow and cumbersome, with many users lamenting the loss of features and ease of use that made the app popular.
Straggler
Bleacher Report faces significant backlash after a major update that users feel ruined the app's usability. The update is described as slow and cumbersome, with many users lamenting the loss of features and ease of use that made the app popular.
Straggler
Bleacher Report faces significant backlash after a major update that users feel ruined the app's usability. The update is described as slow and cumbersome, with many users lamenting the loss of features and ease of use that made the app popular.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
App Access Issues
Some users are unable to open the app, which prevents them from accessing any features or content. This issue is critical as it directly impacts user engagement and retention.
Notification Irrelevance
Notifications are not aligned with user preferences, leading to frustration and decreased satisfaction. Users expect personalized alerts that match their selected interests.
Bot Infestation
The chat feature is overwhelmed by bots promoting scams, degrading the user experience and making genuine interaction impossible. This issue requires immediate attention to maintain community integrity.
Political Bias Concerns
Users perceive the app as politically biased, with comments being censored and discussions skewed towards certain agendas. This perception can alienate a significant portion of the user base.
Inaccurate Statistics
Statistical inaccuracies, such as incorrect walk counts in baseball, undermine the app's credibility and reliability. Accurate data is essential for maintaining trust with sports enthusiasts.
Delayed Standings Updates
Standings are not updated promptly after games, causing frustration for users seeking real-time information. Timely updates are crucial for maintaining the app's reputation for real-time sports coverage.
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
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Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
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Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
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Turning rider and captain feedback into smarter everyday experiences
467,000
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467,000
monthly customers
467,000
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System normal
System normal
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