Surfshark VPN: Fast & Reliable
Surfshark VPN: Fast & Reliable
Surfshark VPN: Fast & Reliable
Surfshark VPN: Fast & Reliable
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users frequently encounter conflicts between Surfshark and other apps or websites, requiring them to disable the VPN to access certain services. This issue affects around 20% of users, undermining the app's utility.'s key feedback
A weekly roundup of Users frequently encounter conflicts between Surfshark and other apps or websites, requiring them to disable the VPN to access certain services. This issue affects around 20% of users, undermining the app's utility.'s key feedback
A weekly roundup of Users frequently encounter conflicts between Surfshark and other apps or websites, requiring them to disable the VPN to access certain services. This issue affects around 20% of users, undermining the app's utility.'s key feedback
Slow Connection
Many users report experiencing significantly slow connection speeds, which contradicts the app's promise of fast VPN services. Approximately 30% of users seem to be affected by this issue, leading to frustration and dissatisfaction.
The VPN slows my internet to a crawl, making it unusable.
Slow Connection
Many users report experiencing significantly slow connection speeds, which contradicts the app's promise of fast VPN services. Approximately 30% of users seem to be affected by this issue, leading to frustration and dissatisfaction.
The VPN slows my internet to a crawl, making it unusable.
Slow Connection
Many users report experiencing significantly slow connection speeds, which contradicts the app's promise of fast VPN services. Approximately 30% of users seem to be affected by this issue, leading to frustration and dissatisfaction.
The VPN slows my internet to a crawl, making it unusable.
App Conflicts
Users frequently encounter conflicts between Surfshark and other apps or websites, requiring them to disable the VPN to access certain services. This issue affects around 20% of users, undermining the app's utility.
I have to turn off Surfshark to use iMessage and FaceTime.
App Conflicts
Users frequently encounter conflicts between Surfshark and other apps or websites, requiring them to disable the VPN to access certain services. This issue affects around 20% of users, undermining the app's utility.
I have to turn off Surfshark to use iMessage and FaceTime.
App Conflicts
Users frequently encounter conflicts between Surfshark and other apps or websites, requiring them to disable the VPN to access certain services. This issue affects around 20% of users, undermining the app's utility.
I have to turn off Surfshark to use iMessage and FaceTime.
Subscription Issues
There are numerous complaints about difficulties with subscription management, including unexpected auto-renewals and challenges in canceling subscriptions. This problem impacts about 15% of users, causing trust issues with the service.
I was charged for a renewal I didn't want and couldn't find the email notification.
Subscription Issues
There are numerous complaints about difficulties with subscription management, including unexpected auto-renewals and challenges in canceling subscriptions. This problem impacts about 15% of users, causing trust issues with the service.
I was charged for a renewal I didn't want and couldn't find the email notification.
Subscription Issues
There are numerous complaints about difficulties with subscription management, including unexpected auto-renewals and challenges in canceling subscriptions. This problem impacts about 15% of users, causing trust issues with the service.
I was charged for a renewal I didn't want and couldn't find the email notification.
Account Access Problems
Some users face issues with account access, such as being unable to log in or having their accounts unrecognized by the system. This affects roughly 10% of users, leading to significant frustration and wasted time.
My account suddenly disappeared, and support couldn't help me recover it.
Account Access Problems
Some users face issues with account access, such as being unable to log in or having their accounts unrecognized by the system. This affects roughly 10% of users, leading to significant frustration and wasted time.
My account suddenly disappeared, and support couldn't help me recover it.
Account Access Problems
Some users face issues with account access, such as being unable to log in or having their accounts unrecognized by the system. This affects roughly 10% of users, leading to significant frustration and wasted time.
My account suddenly disappeared, and support couldn't help me recover it.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer support. Users appreciate its ease of use and the ability to connect multiple devices, making it a favorite among those seeking a dependable VPN service.
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer support. Users appreciate its ease of use and the ability to connect multiple devices, making it a favorite among those seeking a dependable VPN service.
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer support. Users appreciate its ease of use and the ability to connect multiple devices, making it a favorite among those seeking a dependable VPN service.
Runner up
NordVPN garners mixed reviews, with users praising its speed and security features, but some express frustration over connectivity issues and customer service. While many find it effective for privacy, others report problems with unauthorized charges and app usability.
Runner up
NordVPN garners mixed reviews, with users praising its speed and security features, but some express frustration over connectivity issues and customer service. While many find it effective for privacy, others report problems with unauthorized charges and app usability.
Runner up
NordVPN garners mixed reviews, with users praising its speed and security features, but some express frustration over connectivity issues and customer service. While many find it effective for privacy, others report problems with unauthorized charges and app usability.
Straggler
Surfshark VPN receives mixed feedback, with users appreciating its affordability and features like ad blocking, but many report issues with connectivity and speed. Some users express dissatisfaction with customer service and subscription management, leading to a varied user experience.
Straggler
Surfshark VPN receives mixed feedback, with users appreciating its affordability and features like ad blocking, but many report issues with connectivity and speed. Some users express dissatisfaction with customer service and subscription management, leading to a varied user experience.
Straggler
Surfshark VPN receives mixed feedback, with users appreciating its affordability and features like ad blocking, but many report issues with connectivity and speed. Some users express dissatisfaction with customer service and subscription management, leading to a varied user experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Persistent Slowdowns
Users experience significant slowdowns and connectivity issues, even after uninstalling the app, due to residual extension files that are difficult to remove.
App Conflicts
Surfshark causes conflicts with essential apps like iMessage and FaceTime, forcing users to disable the VPN to regain functionality, which undermines the VPN's purpose.
Auto-Renewal Issues
The auto-renewal process is not transparent, leading to unexpected charges and difficulties in managing subscriptions, eroding user trust.
Geolocation Errors
Users report incorrect geolocation, such as being shown in a different city, which affects location-based services and user experience.
Account Access Problems
Users face account access issues, with accounts disappearing from the system and support unable to resolve the problem, leading to frustration and loss of service.
Subscription Management Frustrations
Users find it difficult to unsubscribe or manage their subscriptions, often leading to unwanted renewals and dissatisfaction with the service.
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Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
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How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
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System normal
System normal
System normal