SoundHound - Music Discovery
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Internet Connection Errors
Around 20% of users experience persistent errors indicating no internet connection, despite having a stable connection on other apps. This problem prevents them from using the app effectively.
The app keeps saying there's no internet connection, but my other apps work fine.
Intrusive Advertisements
Approximately 10% of users are frustrated by loud and intrusive ads that disrupt the music identification process, leading some to delete the app.
Ads play over the song I'm trying to identify, ruining the experience.
Outdated Music Library
About 10% of users feel that the app's music library is outdated, as it fails to recognize new songs or lacks rights to certain tracks, diminishing its usefulness.
The app no longer detects new songs, possibly due to an outdated library.
Users' choice
Shazam receives overwhelmingly positive feedback for its quick and accurate song identification, even in challenging environments. Users appreciate its seamless integration with music libraries and its ability to enhance their music discovery experience.
Runner up
Musixmatch is praised for its extensive lyrics database and user-friendly interface, but users report significant issues with app stability and bugs, particularly with syncing lyrics and account management. Despite these problems, many users find the app valuable for learning languages and engaging with music.
Straggler
SoundHound receives mixed feedback, with users expressing frustration over its declining accuracy in song identification and issues with app functionality. While some users still find it useful, many have switched to competitors like Shazam due to these persistent problems.
Internet Connection Error
Users experience persistent 'no internet connection' errors despite having active Wi-Fi or cellular data, hindering app functionality. This issue suggests a potential bug in the app's network detection system.
Song Identification Failure
The app frequently fails to identify songs, even for well-known tracks, leading to user frustration and comparisons to competitors like Shazam. This indicates a decline in the app's core music recognition capability.
Ad Interference
Loud ads play over the songs users are trying to identify, disrupting the primary function of the app and leading to user dissatisfaction. This issue highlights a need for better ad integration or an ad-free option.
Library Update Lag
The app appears to have an outdated music library, failing to recognize new songs and suggesting a need for regular updates to maintain relevance. This impacts the app's ability to compete with other music identification services.
Apple Watch Limitations
Users report limited functionality on the Apple Watch app, such as inability to play recognized songs or access playlists, which diminishes the user experience. This suggests a need for enhanced features and settings on the wearable platform.
Background Functionality
The app lacks the ability to identify songs from recorded videos or while running in the background, limiting its usability compared to competitors. This design flaw restricts user engagement and satisfaction.
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