SoundHound - Music Discovery
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 20% of users experience persistent errors indicating no internet connection, despite having a stable connection on other apps. This problem prevents them from using the app effectively.'s key feedback
A weekly roundup of Around 20% of users experience persistent errors indicating no internet connection, despite having a stable connection on other apps. This problem prevents them from using the app effectively.'s key feedback
A weekly roundup of Around 20% of users experience persistent errors indicating no internet connection, despite having a stable connection on other apps. This problem prevents them from using the app effectively.'s key feedback
Song Identification Issues
A significant number of users, approximately 60%, report that SoundHound fails to identify songs, even for well-known tracks or when humming. This issue has led many to consider switching to competitors like Shazam.
The app used to be reliable, but now it can't even identify simple songs anymore.
Song Identification Issues
A significant number of users, approximately 60%, report that SoundHound fails to identify songs, even for well-known tracks or when humming. This issue has led many to consider switching to competitors like Shazam.
The app used to be reliable, but now it can't even identify simple songs anymore.
Song Identification Issues
A significant number of users, approximately 60%, report that SoundHound fails to identify songs, even for well-known tracks or when humming. This issue has led many to consider switching to competitors like Shazam.
The app used to be reliable, but now it can't even identify simple songs anymore.
Internet Connection Errors
Around 20% of users experience persistent errors indicating no internet connection, despite having a stable connection on other apps. This problem prevents them from using the app effectively.
The app keeps saying there's no internet connection, but my other apps work fine.
Internet Connection Errors
Around 20% of users experience persistent errors indicating no internet connection, despite having a stable connection on other apps. This problem prevents them from using the app effectively.
The app keeps saying there's no internet connection, but my other apps work fine.
Internet Connection Errors
Around 20% of users experience persistent errors indicating no internet connection, despite having a stable connection on other apps. This problem prevents them from using the app effectively.
The app keeps saying there's no internet connection, but my other apps work fine.
Intrusive Advertisements
Approximately 10% of users are frustrated by loud and intrusive ads that disrupt the music identification process, leading some to delete the app.
Ads play over the song I'm trying to identify, ruining the experience.
Intrusive Advertisements
Approximately 10% of users are frustrated by loud and intrusive ads that disrupt the music identification process, leading some to delete the app.
Ads play over the song I'm trying to identify, ruining the experience.
Intrusive Advertisements
Approximately 10% of users are frustrated by loud and intrusive ads that disrupt the music identification process, leading some to delete the app.
Ads play over the song I'm trying to identify, ruining the experience.
Outdated Music Library
About 10% of users feel that the app's music library is outdated, as it fails to recognize new songs or lacks rights to certain tracks, diminishing its usefulness.
The app no longer detects new songs, possibly due to an outdated library.
Outdated Music Library
About 10% of users feel that the app's music library is outdated, as it fails to recognize new songs or lacks rights to certain tracks, diminishing its usefulness.
The app no longer detects new songs, possibly due to an outdated library.
Outdated Music Library
About 10% of users feel that the app's music library is outdated, as it fails to recognize new songs or lacks rights to certain tracks, diminishing its usefulness.
The app no longer detects new songs, possibly due to an outdated library.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Shazam receives overwhelmingly positive feedback for its quick and accurate song identification, even in challenging environments. Users appreciate its seamless integration with music libraries and its ability to enhance their music discovery experience.
Users' choice
Shazam receives overwhelmingly positive feedback for its quick and accurate song identification, even in challenging environments. Users appreciate its seamless integration with music libraries and its ability to enhance their music discovery experience.
Users' choice
Shazam receives overwhelmingly positive feedback for its quick and accurate song identification, even in challenging environments. Users appreciate its seamless integration with music libraries and its ability to enhance their music discovery experience.
Runner up
Musixmatch is praised for its extensive lyrics database and user-friendly interface, but users report significant issues with app stability and bugs, particularly with syncing lyrics and account management. Despite these problems, many users find the app valuable for learning languages and engaging with music.
Runner up
Musixmatch is praised for its extensive lyrics database and user-friendly interface, but users report significant issues with app stability and bugs, particularly with syncing lyrics and account management. Despite these problems, many users find the app valuable for learning languages and engaging with music.
Runner up
Musixmatch is praised for its extensive lyrics database and user-friendly interface, but users report significant issues with app stability and bugs, particularly with syncing lyrics and account management. Despite these problems, many users find the app valuable for learning languages and engaging with music.
Straggler
SoundHound receives mixed feedback, with users expressing frustration over its declining accuracy in song identification and issues with app functionality. While some users still find it useful, many have switched to competitors like Shazam due to these persistent problems.
Straggler
SoundHound receives mixed feedback, with users expressing frustration over its declining accuracy in song identification and issues with app functionality. While some users still find it useful, many have switched to competitors like Shazam due to these persistent problems.
Straggler
SoundHound receives mixed feedback, with users expressing frustration over its declining accuracy in song identification and issues with app functionality. While some users still find it useful, many have switched to competitors like Shazam due to these persistent problems.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Internet Connection Error
Users experience persistent 'no internet connection' errors despite having active Wi-Fi or cellular data, hindering app functionality. This issue suggests a potential bug in the app's network detection system.
Song Identification Failure
The app frequently fails to identify songs, even for well-known tracks, leading to user frustration and comparisons to competitors like Shazam. This indicates a decline in the app's core music recognition capability.
Ad Interference
Loud ads play over the songs users are trying to identify, disrupting the primary function of the app and leading to user dissatisfaction. This issue highlights a need for better ad integration or an ad-free option.
Library Update Lag
The app appears to have an outdated music library, failing to recognize new songs and suggesting a need for regular updates to maintain relevance. This impacts the app's ability to compete with other music identification services.
Apple Watch Limitations
Users report limited functionality on the Apple Watch app, such as inability to play recognized songs or access playlists, which diminishes the user experience. This suggests a need for enhanced features and settings on the wearable platform.
Background Functionality
The app lacks the ability to identify songs from recorded videos or while running in the background, limiting its usability compared to competitors. This design flaw restricts user engagement and satisfaction.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal