Medly
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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App Crashes
Several users report that the app crashes frequently, especially when downloading new packs or making adjustments, leading to lost progress. This issue affects about 15% of users. "The app crashes when I try to download a new pack, causing me to lose my work."
The app crashes when I try to download a new pack, causing me to lose my work.
Limited Free Features
Users are disappointed with the limited free features, particularly the inability to import audio without a subscription, which is essential for many music creators. Around 20% of users are affected by this limitation. "Importing audio is locked behind a paywall, which is frustrating for those who need this feature."
Importing audio is locked behind a paywall, which is frustrating for those who need this feature.
Customer Support Issues
A portion of users experience difficulties with customer support, citing slow response times and lack of direct communication options. This issue impacts about 10% of users. "It's hard to get help from customer support, as they take too long to respond."
It's hard to get help from customer support, as they take too long to respond.
Users' choice
BandLab receives overwhelmingly positive feedback for its user-friendly interface and extensive features, making it a favorite among users for music creation. Many appreciate its free access to a wide range of tools, allowing them to produce professional-quality music without a subscription.
Runner up
Medly garners mixed reviews; while praised for its ease of use and variety of instruments, users express frustration over the paywall restricting access to many features. Some users appreciate its simplicity for beginners, but others are disappointed by the increased subscription costs and limited free options.
Straggler
GarageBand is well-regarded for its intuitive design and comprehensive features, making it a popular choice for both beginners and experienced musicians. However, some users report issues with app stability and crashes, particularly after updates, which detracts from the overall experience.
Paywall Limitations
Many users express frustration over the limited access to instruments and features due to the paywall, which restricts creativity and forces them to consider alternative apps. A user mentioned that out of over 3000 sounds, only 16 are available without a subscription, making the app less appealing compared to competitors like BandLab.
Data Loss Issues
Users report losing their work after app crashes or updates, leading to significant frustration and reluctance to continue using the app. One user shared their experience of losing all their music after redownloading the app, which discouraged them from using it again.
Subscription Model Concerns
The subscription-based model is criticized for being too expensive and not offering enough value, with some users suggesting a one-time payment option instead. A user expressed disappointment over the subscription cost doubling and features being removed from the free version.
App Stability Problems
Frequent crashes and app instability are major concerns, with users experiencing disruptions during music creation and losing progress. A user reported that the app crashes when trying to use the chat for support, leading to a poor user experience.
Limited Free Features
The limited availability of free features is a common complaint, with users feeling that the app does not provide enough tools for non-paying users. One user noted that only a small fraction of instruments are available without a subscription, which limits their ability to create diverse music.
Customer Support Issues
Users are dissatisfied with the lack of responsive customer support, which hinders their ability to resolve issues effectively. A user highlighted their frustration with the inability to reach customer service and the lack of response to their inquiries.
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