Geocaching®
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Users report that the app consumes a significant amount of data, leading to slow loading times and a frustrating experience in the field. This issue affects about 10% of users who find the app's performance lacking.'s key feedback
A weekly roundup of Users report that the app consumes a significant amount of data, leading to slow loading times and a frustrating experience in the field. This issue affects about 10% of users who find the app's performance lacking.'s key feedback
A weekly roundup of Users report that the app consumes a significant amount of data, leading to slow loading times and a frustrating experience in the field. This issue affects about 10% of users who find the app's performance lacking.'s key feedback
Premium Paywall
Many users are frustrated by the paywall that restricts access to most geocaches, requiring a $40 annual subscription to access more challenging caches. Approximately 20% of users express dissatisfaction with the limited access for free users.
The app was fun until most caches became 'premium' and required a $40 yearly fee.
Premium Paywall
Many users are frustrated by the paywall that restricts access to most geocaches, requiring a $40 annual subscription to access more challenging caches. Approximately 20% of users express dissatisfaction with the limited access for free users.
The app was fun until most caches became 'premium' and required a $40 yearly fee.
Premium Paywall
Many users are frustrated by the paywall that restricts access to most geocaches, requiring a $40 annual subscription to access more challenging caches. Approximately 20% of users express dissatisfaction with the limited access for free users.
The app was fun until most caches became 'premium' and required a $40 yearly fee.
Data Usage Issues
Users report that the app consumes a significant amount of data, leading to slow loading times and a frustrating experience in the field. This issue affects about 10% of users who find the app's performance lacking.
The app uses too much data, causing slow loading and spinning circles.
Data Usage Issues
Users report that the app consumes a significant amount of data, leading to slow loading times and a frustrating experience in the field. This issue affects about 10% of users who find the app's performance lacking.
The app uses too much data, causing slow loading and spinning circles.
Data Usage Issues
Users report that the app consumes a significant amount of data, leading to slow loading times and a frustrating experience in the field. This issue affects about 10% of users who find the app's performance lacking.
The app uses too much data, causing slow loading and spinning circles.
Limited App Features
Some users feel the app lacks features available on the website, such as detailed statistics and advanced filters, making the app experience feel overly simplified. Around 15% of users express a desire for more comprehensive app features.
The app is too simplified compared to the website, missing detailed stats and filters.
Limited App Features
Some users feel the app lacks features available on the website, such as detailed statistics and advanced filters, making the app experience feel overly simplified. Around 15% of users express a desire for more comprehensive app features.
The app is too simplified compared to the website, missing detailed stats and filters.
Limited App Features
Some users feel the app lacks features available on the website, such as detailed statistics and advanced filters, making the app experience feel overly simplified. Around 15% of users express a desire for more comprehensive app features.
The app is too simplified compared to the website, missing detailed stats and filters.
Location Accuracy Problems
A few users experience issues with the app's GPS accuracy, which sometimes places them far from their actual location, affecting their ability to find geocaches. This problem impacts about 5% of users.
The GPS inaccurately places me hundreds of feet away from my actual location.
Location Accuracy Problems
A few users experience issues with the app's GPS accuracy, which sometimes places them far from their actual location, affecting their ability to find geocaches. This problem impacts about 5% of users.
The GPS inaccurately places me hundreds of feet away from my actual location.
Location Accuracy Problems
A few users experience issues with the app's GPS accuracy, which sometimes places them far from their actual location, affecting their ability to find geocaches. This problem impacts about 5% of users.
The GPS inaccurately places me hundreds of feet away from my actual location.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client

Users' choice
Geocaching® receives mixed feedback, with many users praising its ability to enhance outdoor exploration and family fun, while others criticize the app for its paywall and lack of certain features compared to the website. Users appreciate the app's ease of use and offline capabilities, but some are frustrated by the premium membership costs and limitations for free users.

Users' choice
Geocaching® receives mixed feedback, with many users praising its ability to enhance outdoor exploration and family fun, while others criticize the app for its paywall and lack of certain features compared to the website. Users appreciate the app's ease of use and offline capabilities, but some are frustrated by the premium membership costs and limitations for free users.

Users' choice
Geocaching® receives mixed feedback, with many users praising its ability to enhance outdoor exploration and family fun, while others criticize the app for its paywall and lack of certain features compared to the website. Users appreciate the app's ease of use and offline capabilities, but some are frustrated by the premium membership costs and limitations for free users.

Runner up
c:geo is highly praised for being a free and open-source alternative to the official Geocaching® app. Users appreciate its comprehensive features, including offline maps and the ability to access all geocaches without a premium subscription, making it a popular choice among geocachers who seek a cost-effective solution.

Runner up
c:geo is highly praised for being a free and open-source alternative to the official Geocaching® app. Users appreciate its comprehensive features, including offline maps and the ability to access all geocaches without a premium subscription, making it a popular choice among geocachers who seek a cost-effective solution.

Runner up
c:geo is highly praised for being a free and open-source alternative to the official Geocaching® app. Users appreciate its comprehensive features, including offline maps and the ability to access all geocaches without a premium subscription, making it a popular choice among geocachers who seek a cost-effective solution.

Straggler
Locus Map is well-regarded for its extensive mapping capabilities and offline map support, which are particularly appreciated by users who geocache in remote areas. However, some users feel that the app's geocaching features are basic and not as robust as dedicated geocaching apps, leading to mixed reviews.

Straggler
Locus Map is well-regarded for its extensive mapping capabilities and offline map support, which are particularly appreciated by users who geocache in remote areas. However, some users feel that the app's geocaching features are basic and not as robust as dedicated geocaching apps, leading to mixed reviews.

Straggler
Locus Map is well-regarded for its extensive mapping capabilities and offline map support, which are particularly appreciated by users who geocache in remote areas. However, some users feel that the app's geocaching features are basic and not as robust as dedicated geocaching apps, leading to mixed reviews.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Premium Paywall
The app's shift towards a premium model has restricted access to many geocaches, frustrating users who previously enjoyed free access. This paywall is seen as a barrier to enjoying the full geocaching experience, especially for families and casual users.
Apple CarPlay Integration
Users desire integration with Apple CarPlay to enhance navigation by displaying maps on vehicle screens and providing turn-by-turn directions. This feature would significantly improve the user experience during geocaching trips.
App vs. Website Features
The app lacks the comprehensive features available on the website, such as detailed statistics and advanced filters. Users find the app too simplified compared to the website, which diminishes its utility.
Data Usage Concerns
Excessive data consumption by the app leads to slow loading times and user frustration, especially in field conditions. This inefficiency is compounded by the lack of a back button, complicating navigation within the app.
Location Accuracy Issues
Inaccurate GPS positioning places users far from their actual location, disrupting the geocaching experience. This issue persists even after restarting the app, leading to user dissatisfaction.
Cache Hiding Delays
The process for hiding new caches is hindered by lengthy approval times, often taking up to two weeks. This delay, attributed to the 'certified user reviewer' system, frustrates users who pay for premium memberships.
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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