Free VPN by Free VPN .org™
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of After updates, a few users find the app stops working entirely, causing frustration and confusion. This issue affects around 5% of users, suggesting a need for more thorough testing before updates are released.'s key feedback
A weekly roundup of After updates, a few users find the app stops working entirely, causing frustration and confusion. This issue affects around 5% of users, suggesting a need for more thorough testing before updates are released.'s key feedback
A weekly roundup of After updates, a few users find the app stops working entirely, causing frustration and confusion. This issue affects around 5% of users, suggesting a need for more thorough testing before updates are released.'s key feedback
Connection Issues
Some users experience difficulty in establishing a stable connection, which affects their ability to use the VPN effectively. Approximately 10% of users report this issue, indicating a need for improved server reliability.
Very difficult to get a good connection.
Connection Issues
Some users experience difficulty in establishing a stable connection, which affects their ability to use the VPN effectively. Approximately 10% of users report this issue, indicating a need for improved server reliability.
Very difficult to get a good connection.
Connection Issues
Some users experience difficulty in establishing a stable connection, which affects their ability to use the VPN effectively. Approximately 10% of users report this issue, indicating a need for improved server reliability.
Very difficult to get a good connection.
App Malfunction
After updates, a few users find the app stops working entirely, causing frustration and confusion. This issue affects around 5% of users, suggesting a need for more thorough testing before updates are released.
After last update it doesn’t work at all.
App Malfunction
After updates, a few users find the app stops working entirely, causing frustration and confusion. This issue affects around 5% of users, suggesting a need for more thorough testing before updates are released.
After last update it doesn’t work at all.
App Malfunction
After updates, a few users find the app stops working entirely, causing frustration and confusion. This issue affects around 5% of users, suggesting a need for more thorough testing before updates are released.
After last update it doesn’t work at all.
Ad-Related Frustration
Users are required to watch ads to gain VPN time, but some report that ads do not function properly, leading to a push towards paid options. This affects about 5% of users, highlighting a need for a smoother ad experience.
You have to watch ads to gain Time on the VPN, but the ads don’t work as they should.
Ad-Related Frustration
Users are required to watch ads to gain VPN time, but some report that ads do not function properly, leading to a push towards paid options. This affects about 5% of users, highlighting a need for a smoother ad experience.
You have to watch ads to gain Time on the VPN, but the ads don’t work as they should.
Ad-Related Frustration
Users are required to watch ads to gain VPN time, but some report that ads do not function properly, leading to a push towards paid options. This affects about 5% of users, highlighting a need for a smoother ad experience.
You have to watch ads to gain Time on the VPN, but the ads don’t work as they should.
Perceived Paywall
Some users feel misled by the app's claim of being free, as they encounter prompts to pay due to ad issues. This perception affects around 3% of users, indicating a need for clearer communication about the app's monetization model.
They’ll say too many people are watching the ads and will prompt you to pay to get rid of ads.
Perceived Paywall
Some users feel misled by the app's claim of being free, as they encounter prompts to pay due to ad issues. This perception affects around 3% of users, indicating a need for clearer communication about the app's monetization model.
They’ll say too many people are watching the ads and will prompt you to pay to get rid of ads.
Perceived Paywall
Some users feel misled by the app's claim of being free, as they encounter prompts to pay due to ad issues. This perception affects around 3% of users, indicating a need for clearer communication about the app's monetization model.
They’ll say too many people are watching the ads and will prompt you to pay to get rid of ads.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and ease of use. Users appreciate its consistent performance, wide device compatibility, and excellent customer service, making it a top choice for secure browsing and streaming.
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and ease of use. Users appreciate its consistent performance, wide device compatibility, and excellent customer service, making it a top choice for secure browsing and streaming.
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and ease of use. Users appreciate its consistent performance, wide device compatibility, and excellent customer service, making it a top choice for secure browsing and streaming.
Runner up
Free VPN by Free VPN .org™ garners mixed reviews, with many users praising its free service, ease of use, and effectiveness in school settings. However, some users express frustration with ads and occasional connectivity issues, indicating room for improvement.
Runner up
Free VPN by Free VPN .org™ garners mixed reviews, with many users praising its free service, ease of use, and effectiveness in school settings. However, some users express frustration with ads and occasional connectivity issues, indicating room for improvement.
Runner up
Free VPN by Free VPN .org™ garners mixed reviews, with many users praising its free service, ease of use, and effectiveness in school settings. However, some users express frustration with ads and occasional connectivity issues, indicating room for improvement.
Straggler
NordVPN is praised for its ease of use, high-speed connections, and strong security features. However, some users report issues with app functionality and customer service, leading to a mix of positive and negative experiences.
Straggler
NordVPN is praised for its ease of use, high-speed connections, and strong security features. However, some users report issues with app functionality and customer service, leading to a mix of positive and negative experiences.
Straggler
NordVPN is praised for its ease of use, high-speed connections, and strong security features. However, some users report issues with app functionality and customer service, leading to a mix of positive and negative experiences.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Connection Issues
Users experience difficulty in establishing a stable connection, impacting the app's reliability. This issue undermines the core functionality of the VPN, leading to user frustration.
Update Failures
Recent updates have caused the app to stop functioning entirely for some users. This disrupts user experience and diminishes trust in app reliability.
Ad Overload
The requirement to watch ads for VPN time is problematic as ads often fail to load, pushing users towards paid options. This creates a perceived paywall, frustrating users who expect a free service.
Random Bugs
Unexplained bugs, such as disappearing features, confuse users and disrupt service continuity. This unpredictability in app performance can lead to user dissatisfaction.
Misleading Free Claims
Some users feel misled by the app's claim of being free due to the ad-based model. This perception of misleading advertising can damage brand reputation.
Inconsistent Performance
The app's performance varies, with some users experiencing seamless service while others face connectivity issues. This inconsistency affects user trust and satisfaction.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal