Cosmos: Curated Inspiration
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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iPad Compatibility Issues
Users frequently report dissatisfaction with the app's performance on iPad, noting that it appears as a zoomed-in version of the phone app and lacks full-screen or split-screen functionality. This issue affects around 15% of users who primarily use iPads.
On a tablet, it's just a zoomed-in version of the phone screen, which ruins the experience.
App Crashes and Freezes
A significant number of users experience frequent app crashes and freezing, particularly when trying to view images or after leaving the app momentarily. This affects about 10% of users, making the app exhausting to use.
The app crashes 8 out of 10 times I use it for more than 5 minutes.
AI Content Concerns
Some users are disappointed with the prevalence of AI-generated content, which they feel detracts from the app's appeal as a source of genuine inspiration. Approximately 10% of users express a desire for better regulation of AI content.
Most of the content is AI, which is disappointing for those seeking real aesthetic ideas.

Users' choice
Cosmos is praised for its ad-free experience and curated content, offering a peaceful and aesthetically pleasing platform. However, users note issues with app stability, search functionality, and lack of social features, which detract from its overall usability.

Runner up
Behance is appreciated for its professional platform that connects artists and creators, offering inspiration and showcasing work. However, users express frustration with technical issues, lack of dark mode, and the need for better investment in promoting artists' work.

Straggler
Pinterest is valued for its vast content and inspiration, but users are increasingly frustrated with the overwhelming presence of ads and glitches. The platform's functionality is seen as declining, with many users experiencing frequent bugs and a less enjoyable user experience.
Phone Number Requirement
Users are concerned about the necessity of providing a phone number for registration, questioning its relevance and expressing privacy concerns. This requirement may deter potential users who are cautious about sharing personal information.
iPad Compatibility Issues
The app's iPad version is criticized for being a mere scaled-up version of the phone app, lacking full-screen and split-screen functionalities, which diminishes the user experience on tablets. This limitation frustrates users who prefer using the app on larger screens.
Search Functionality
The search feature is perceived as inaccurate and less effective compared to competitors, leading to user frustration when trying to find specific content. This inadequacy in search results impacts the app's usability and user satisfaction.
App Stability Concerns
Frequent crashes and app refreshes disrupt the user experience, causing frustration and making the app exhausting to use. These stability issues are a significant barrier to seamless interaction and retention.
AI Content Regulation
There is dissatisfaction with the prevalence of AI-generated content, with users desiring more regulation to ensure authentic and diverse inspiration. This concern highlights the need for better content curation to meet user expectations.
Lack of Social Features
The app is perceived as isolated due to minimal social interaction features, which limits community engagement and user retention. Users miss the social aspects that enhance the experience on similar platforms.
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