Know first. Fix once. Prove it.

48 simulated months of support at your company. OnClarity VoC finds why customers reach out, and Agentic Support fixes and resolves it.

Today
Today, every reason to reach out lands in one queue. Some issues come back again and again.
Before OnClarity
Sample company
Parcelly
“Tracking has not moved in four days.”
App store review
“Is my parcel actually coming today?”
Social post
“I was home all day and still got a missed delivery card.”
Review site
“Had to call just to pick a new delivery day.”
Public forum
“Box arrived crushed and the form wants the photos again.”
Review site
“Sent pictures twice, still no claim number.”
Social post
“Asked to pay duty at the door with no warning.”
App store review
“Why is there a customs fee on a gift?”
Public forum
“Moved last week. Can I change the address?”
Social post
“Typo in my street name. How do I fix it?”
App store review
0Sources
0Conversations read
0Themes found
Where is my parcel1 quote
Missed delivery and rebooking
Damaged item claims
Customs and duties
Address changes
Repeat contacts loop back
Support queue~120,000contacts a month, every reason in one line
Contacts a month~120,000
First contactRepeat 15%
15%Issues never resolved
66%CSAT
Contacts a month, by reason customers reach out
1Where is my parcel
Tracking stops updating after the parcel leaves the depot.
31%of contacts
2Missed delivery and rebooking
Rebooking a delivery slot is only possible by phone.
22%of contacts
3Damaged item claims
The claim form asks again for photos the customer already sent.
16%of contacts
4Customs and duties
Duty amounts are not shown before the parcel arrives.
12%of contacts
5Address changes
An address cannot be edited once the label is printed.
9%of contacts
Contacts a month~116,900
Where is my parcel
~37,200
Missed delivery and rebooking
~26,400
Damaged item claims
~19,200
Customs and duties
~14,400
Address changes
~10,800
Mini-appMini-apps
Live parcel status
Pulls carrier scans into the conversation and answers with the exact stop and time window.
~14,800 fewer contacts a monthShipped month 2
WorkflowAI Support Agent
Self-serve redelivery
Lets the AI Support Agent rebook a slot and confirm it in the same conversation.
~9,200 fewer contacts a monthShipped month 4
WorkflowAI Support Agent
One-step damage claim
Collects photos once, checks the policy and opens the claim with evidence attached.
~5,100 fewer contacts a monthShipped month 6
Product insightVoC
Duty estimate at checkout
Sends the product team the root cause with 1,200 example conversations and the expected impact.
~4,300 fewer contacts a monthShipped month 9
Mini-appMini-apps
Address change before dispatch
Updates the address while the parcel is still at the depot and confirms by message.
~2,600 fewer contacts a monthShipped month 11
Conversations handled by AI Support Agents
ContainedResolved
Contained 77%
Resolved 49%
Month 012243648
Issues never resolved
8%from 15%
Contained: the conversation ended without a person.Resolved: the issue did not come back.
AI-verified resolution70%
Month 012243648
Agent attrition31%
One turn of the loopStep 1 of 5
ListenReasonActVerifyLearn
01ListenRead every conversation
Contacts a month
~92,200−23%
from ~120,000
Monthly cost
~$617K−17%
from ~$744K
CSAT
74%+8 pts
from 66%
Customers kept
~22,200
over 48 months
Value over 3 yearsLikely ~$4.6M, range ~$2.4M to ~$6.3M
~$2.4M~$4.6M~$6.3M

Model output for a fictional company, not a forecast or guarantee. The range covers the 10th to 90th percentile of 100 simulations with inputs varied at once.

Month0
Know first
Fix once
Prove it
012243648
Sample data
How the model works

Built from public conversations, run through the AI Return Model.

Customer counts, contact volumes and costs are estimated from public signals and industry ranges, so the result is a model of your company, not a measurement of it.

01

Read

We search public sources for what customers say about the company and group it into the reasons people reach out, each with its root cause.

02

Fix

Each reason gets one fix an agent builds: a process fix, an alert, an article, a workflow, a mini-app or a QA rule, with the month it ships.

03

Prove

The AI Return Model runs 48 months of support with and without the loop. Value is net support savings over three years, shown as a range.

Read the method behind the AI Return Model →
FAQ

Questions about the Fix Loop.

Public customer conversations only: review sites, app stores, forums and community threads. Every quote shown is a real customer quote, labelled with the site it came from. No private or customer data is used.

Your own conversations

See the Fix Loop on your real data.

A working session, not a slide deck. We agree the use cases and the success criteria, then show what the loop fixes first.