Regulated industries have been underserved by generic AI tools that don't account for compliance, security, or the nuances of customer operations. Today, we're excited to share that Clarity is now available on Google Cloud Marketplace, making it easier than ever for enterprises in banking, fintech, insurance, telecom, and healthcare to procure, deploy, and scale our platform.
Why This Matters
Organizations in regulated industries face a growing tension: the need to modernize customer operations with AI while meeting strict regulatory and compliance requirements. Many AI tools prioritize speed but fall short on compliance, accuracy, and the ability to surface actionable customer insight. We built Clarity to solve this, combining Voice of Customer intelligence, AI Support Automation, and Agent Assist in a single platform with compliance built in from the ground up.
Now, through Google Cloud Marketplace, organizations can access Clarity with streamlined procurement, consolidated billing through a single Google Cloud invoice, and the ability to draw down on existing Google Cloud committed spend. This removes the procurement friction and lengthy vendor onboarding cycles that typically slow down regulated industries.
As our Co-founder & CEO Abed Kasaji put it: "Making Clarity available on Google Cloud Marketplace helps remove the procurement friction and lets banks, telecoms, and healthcare organizations deploy our platform faster, using the cloud commitments they already have in place."
What's Available on Google Cloud Marketplace
Our Google Cloud Marketplace listing gives customers access to the full Clarity platform, including:
Voice of Customer Intelligence: We aggregate feedback from chats, calls, support tickets, reviews, surveys, and social channels into a single view, with automated sentiment analysis, theme detection, and actionable alerts.
AI Support Automation: Our AI resolves customer inquiries across voice and text channels, trained on company-specific knowledge bases. It delivers accurate, multilingual support with built-in compliance guardrails, fraud detection that flags 96% of fraud reports within seconds, and human-in-the-loop escalation for high-risk interactions.
Agent Assist: We equip live agents with real-time guidance, suggested responses, and contextual customer insights during active text and voice conversations. This reduces average handle time while maintaining full regulatory compliance, with FCA-compliant tagging and pattern detection across all interaction channels.
The platform is SOC 2 compliant and meets GDPR, HIPAA, and regional standards, including Saudi Arabia's PDPL. All data is encrypted in transit and at rest, with role-based access that is fully logged and reviewable.
What Our Customers Say
"Thanks to Clarity, we get weekly insights briefings that have become a must-read for over 150 of us. We're always on top of the key customer issues and trends that matter."
- Alexandra Motto, Senior Product and Design Director, Grubhub
Google Cloud on the Collaboration
"Bringing Clarity to Google Cloud Marketplace will help customers quickly deploy, manage, and grow the company's AI-powered customer experience platform on Google Cloud's trusted, global infrastructure," said Dai Vu, Managing Director, Marketplace & ISV GTM Programs at Google Cloud. "Clarity can now securely scale and support organizations in regulated industries that want to use its platform to provide modern support and surface actionable customer insights while meeting compliance requirements."
Get Started
Clarity is available now on Google Cloud Marketplace. Visit our Google Cloud Marketplace listing to get started, or head to www.onclarity.com to request a demo.
