Whodunit Quiz
Agents guess who caused the failure, then the evidence names the culprit.
The job
Teaches frontline agents to say correctly who caused a failure, turns their answers into confirmed findings, and shows the money that getting it right recovers.
The moment
Each day, agents play a whodunit quiz: guess who caused a customer's problem, then see the clues.
On a cold-food case, 70% of agents blame the delivery rider. The last clue is the restaurant's own ticket, admitting its order tablet was offline for 22 minutes.
At the Friday finale, the team announces the new tablet alert that came out of the case.
The codes agents record for who caused a problem now match the evidence 85% of the time, up from 52%.
What it does
- Lock a team's vote
- Confirm an attribution
- Dispute to partner care
- Build tomorrow's cases
What you see
Daily whodunit quiz with clue cards, a reveal and a weekly case-of-the-week finale
What it moves
How often the codes agents record match who the evidence shows was at fault, and the partner charges correctly reversed or recovered each month, in US dollars.
Built for
- Frontline staff
- Contact-centre operations
- Partners & ecosystem
