Whodunit Quiz
Agents guess who caused the failure, then the evidence names the culprit.
The job
Teach the floor to attribute fault correctly, turn their answers into confirmed fault attributions, and show the money that correct attribution recovers.
The moment
70% of the floor votes rider on a cold-food case; the last clue flips to the restaurant's own ticket admitting the tablet was offline for 22 minutes, and the Friday finale announces the tablet alert that case produced while the card reads disposition codes now match the evidence 85% of the time, up from 52%.
What it does
- Lock a team's vote
- Confirm an attribution
- Dispute to partner care
- Build tomorrow's cases
What you see
Daily whodunit quiz with clue cards, a reveal and a weekly case-of-the-week finale
What it moves
Agreement between disposition codes and evidence-backed attribution, and partner chargebacks correctly reversed or recovered per month (in US dollars)
Built for
- Frontline staff
- Contact-centre operations
- Partners & ecosystem
