Who Said It?
Customer, bot or rulebook? Guess, then fix the words that cause handovers.
The job
Find the words customers actually use that the bot and the knowledge base do not recognise, rank them by the handovers they cause, send the synonyms to the bot owner, and prove the 'I didn't understand' moments fall.
The moment
The product team scores 4 out of 10: they could not tell their own bot's reply from an angry customer's. Then the frontline team's rewrite of the roaming KB line scores 83% customer phrasing against the official line's 12%, someone clicks Ship, and the bot owner's phone buzzes with the Jira ticket while the room is still laughing.
What it does
- Add a term pair to the lexicon
- Ship a synonym pack or winning rewrite to the bot owner
- Update KB and bot answer text
- Record round and duel scores
- Open a line's source conversation
What you see
Guess-who card quiz with a multilingual lexicon reveal and a Translate Us Back duel, on top of an always-on lexicon ledger
What it moves
Confusion and ask-for-human messages per week on updated intents, and AI-agent containment on those intents
Built for
- Product & digital
- QA, training & knowledge
- Marketing, brand & comms
