Who Changed It
Customers noticed something changed. Nobody registered it. Find the owner today.
The job
Catch changes customers notice before anyone announced or registered them, find the owner, and turn each into a registered, verified decision, while pricing what the silence cost.
The moment
At 09:00 the poster reads WANTED: "used to be free", 140 times since Tuesday, 41 hours unclaimed, est. $18,200 in contacts so far. Product ops traces it to a payments configuration change that removed the free first transfer, the poster is stamped FOUND, and it is rolled back by 16:00. The card closes Orphan found, reversed, verified with the curve already falling.
What it does
- Claim an orphan and name its owner
- Brief the care team
- Send a drafted answer to the AI agent admin
- Register the change retroactively
- Dismiss as noise
What you see
A lost-and-found desk of orphan cards led by a daily wanted poster in the customers' own words, with a reunion log and a cost ledger
What it moves
Hours from first-seen to owner claimed, orphan rate per team (changes customers found first), and monthly unannounced-change cost in US dollars
Built for
- Product & digital
- QA, training & knowledge
- Operations
