Visitor Fix Line
Report it in any language; the after-photo postcard finds you back home.
The job
Give every visitor one line to report a problem anywhere in the destination, run each report to a verified fix with the visitor told in their language at every step, and hold each owning agency to an SLA on a league the authority's leadership reviews monthly.
The moment
The board flips the boardwalk case to Fixed; seconds later the visitor's phone buzzes with the postcard, before and after side by side with a thank-you in their own language. Next morning a visiting family at the site answers the AI agent's is it fixed? with a yes, and the pin on the wall turns green with the label visitor-verified.
What it does
- Assign a report to its owning agency
- Mark fixed and send the visitor postcard
- Request relay verification
- Reopen a case
- Send the monthly agency scorecard
What you see
Work-order board, command wall and monthly agency league in OnClarity; visitor-facing postcard on WhatsApp or email and a public tracker on the customer help portal
What it moves
Median days to fix per owning agency and the share of fixes verified by a visitor
Built for
- Operations
- Executives & leadership
