Tipping Degree
Find the degree, rainfall or wind level where each complaint explodes.
The job
Learns each complaint type's tipping point for heat, rain and wind from your own history, adjusted for holidays. It switches on an agreed playbook the day before the forecast crosses it, then checks and prices how much the playbook softened the spike.
The moment
Each city has a panel of weather gauges showing the temperature, rainfall or wind level at which each type of complaint shoots up.
The live operations lead watches the forecast pass the tipping point for "melted" complaints at 35°C, and switches on tomorrow's insulated-bag rule in one click.
The next evening it reaches 35.8°C. Complaints about melted orders rise 12%, against 210% on the last three days that were this hot.
The card shows $38,000 in refunds avoided.
What it does
- Switch on a playbook
- Log the activation
- Update thresholds
- Send the season ROI
What you see
Thermometer, rain-gauge and wind-gauge instrument panel per city with a season ledger
What it moves
The rise in complaints on playbook days compared with similar days, and the money saved per activation and per season in US dollars.
Built for
- Operations
- Contact-centre operations
- Branch, store & field managers
