The Ticking Floor
The complaints floor hears its regulator clocks; silence means every case is on time.
The job
When regulated cases on the floor approach their statutory deadline, let everyone feel the pressure without watching a screen, and prove whether sound actually cuts breaches, so the team stops missing regulator clocks.
The moment
16:40 on the last day of the quarter: the ticking stops, because every case due that day is closed. The floor applauds the silence, and the head of care forwards the day's heartbeat strip, a line that falls to flat grey and ends in one clean chord, to the leadership group.
What it does
- Arm sound
- Page owner
- Reassign case
- Send heartbeat strip
- Register sound test
What you see
Sonification (synthesised sound, armed by a click) on a grey-by-default floor wall, plus a daily heartbeat-strip image that travels on WhatsApp
What it moves
On-time closure rate against the regulator clock (for example banking 5 business days, telecom 5 days, aviation 14 days), breaches per 1,000 regulated complaints, and silent hours per week.
Built for
- Compliance, complaints & legal
- CX leaders & VoC
- Analysts & data
