Proverb Mirror
Customers' proverbs about you, hung as hand-lettered cards, decoded, and retired when fixed.
The job
Read the diagnosis customers pack into proverbs, idioms and sarcasm, give each one an owner, and show the proverb fading once the fix is real. Teach agents and AI agents what customers actually mean.
The moment
At the offsite the leadership team guesses patience is a virtue. The reveal draws all sizzle and no steak stroke by stroke while its count ticks to 1,240, all about the app update promised since spring. Three months after it ships, the card moves to the retired wall at a third of its volume.
What it does
- Record an exec's guess
- Assign a card owner
- Log the fix and retire a card
- Send the decoder glossary
- Drill a card
What you see
A gallery of hand-lettered proverb cards with a guess-then-reveal quiz, a retired wall, and a customer-speak decoder glossary
What it moves
Share of hung proverb cards that retire within two quarters of an owner being assigned, and the count reduction on retired cards. For the decoder, sarcasm misreads flagged in QA per 1,000 scored conversations.
Built for
- CX leaders & VoC
- Executives & leadership
- Marketing, brand & comms
- QA, training & knowledge
