Parametric Service Cover
The insurer insures its own service, and sees what it charges itself.
The job
Holds the company to its own service promises the way it holds customers to theirs. Each broken promise is priced as a premium the company charges itself, the most expensive are fixed first, and only later are customers paid automatically.
The moment
The insurer treats its own service promises like a policy. The board opens a printed schedule showing the premium it would have paid itself last quarter for broken promises: $2.1 million.
The 4-hour limit on pre-approvals alone accounts for $940,000, beside a member's words: "four hours at reception with my father in pain".
The CFO sets the rate to $100 per breach and says "so we are already paying it, just in anger".
Two quarters later, the same schedule reads $700,000, because operations fixed the three most expensive broken promises.
What it does
- Edit a trigger
- Send policy schedule to the board
- Nominate pilot
- Approve pilot payout batch
- Apology voice note
What you see
Insurance policy document with a self-premium ledger, a what-if simulator and a pilot ledger; the board schedule travels as a PDF link
What it moves
The premium the company charges itself each quarter, in dollars (what broken service promises would have cost it), falling as fixes land.
Built for
- Executives & leadership
- Finance
- CX leaders & VoC
- Compliance, complaints & legal
