Cheapest Side to Fix
Spend a fixed budget across your own fixes and partner fixes to remove the most complaints.
The job
Decides which fix, yours or a partner's, removes the most complaints and cost for each dollar spent, commits to it with a predicted range, and proves the choice later.
The moment
The COO has a fixed budget to spend on fixes, either the company's own or a partner's, and a gauge showing how much calmer customers would be.
Putting half the budget on adding 200 peak-hour delivery riders barely moves the gauge.
Putting a tenth of it on cutting preparation time by three minutes at the top 50 kitchens drains away a third of the complaints.
Beside it, last quarter's plan replays and lands inside its predicted range, which gives the room a reason to trust the new forecast.
What it does
- Commit a plan
- Record a verdict
- Edit a cost assumption
- Send partner-side briefs
- Drill a side into its evidence
What you see
Budget allocation board with a customer-calm gauge, ranged forecasts and a replay of last quarter's plan
What it moves
Complaints avoided per $1,000 spent on each type of failure, and compensation as a percentage of total order value.
Built for
- Operations
- Finance
- CX leaders & VoC
