Operator Performance Test
Owners test hotel operators on guest voice and serve evidenced cure notices.
The job
Gives hotel owners an independent, contract-grade test of how each operating brand treats guests, so management agreements are enforced and renegotiated on guest experience, not only on revenue per available room.
The moment
Hotel owners use the app to test the brands that run their hotels on how guests are treated. At the quarterly review, each hotel's certificate flips over one by one.
Three resorts run by one operator sit 11 points below comparable competitors on staff attitude for a third quarter, even though revenue per room looks fine.
The asset manager sends the operator a formal notice to fix the problem, with an evidence pack from the app.
The next quarter, two resorts are marked fixed and one gets a final notice. The app proposes a staff-attitude target to write into the renewed agreement.
What it does
- Draft cure notice
- Send cure notice with evidence export
- Log cure plan and operator response
- Send KPI clause draft to legal
- Send operator their certificate
What you see
Quarterly certificate wall with an issuing ceremony, drafted legal-style cure notices, and a KPI clause builder for the next agreement
What it moves
The number of hotels scoring below comparable competitors on guest experience, and how many quarters each operator takes to fix a problem.
Built for
- Compliance, complaints & legal
- Citizens & customers
