Operator Performance Test
Owners test hotel operators on guest voice and serve evidenced cure notices.
The job
Give hotel owners an independent, contract-grade test of how each brand operator treats guests, so management agreements are enforced and renegotiated on experience, not only RevPAR.
The moment
At the quarterly review the certificates flip one by one. Three resorts from one operator sit 11 points under their competitive set on staff attitude for a third quarter while RevPAR looks fine. The asset manager sends the cure notice with its evidence pack from the app; the next quarter the same ceremony reads two resorts Cured, one Final notice, and the clause builder proposes the staff-attitude KPI that goes into the renewal.
What it does
- Draft cure notice
- Send cure notice with evidence export
- Log cure plan and operator response
- Send KPI clause draft to legal
- Send operator their certificate
What you see
Quarterly certificate wall with an issuing ceremony, drafted legal-style cure notices, and a KPI clause builder for the next agreement
What it moves
Number of hotels below their competitive set on experience index, and quarters-to-cure per operator
Built for
- Compliance, complaints & legal
- Citizens & customers
