Number Handshake
Two reports disagree; count each difference until the figures match.
The job
Explains, step by step and with counts, why OnClarity's figure and another report's figure differ. Both owners agree and sign one definition, which is attached to the submission so the same argument does not come back.
The moment
In the monthly review, the business intelligence lead and the CX team have argued for twenty minutes about two figures for the same thing: 12,400 and 9,870.
The business intelligence lead thinks the gap comes from surveys. The CX lead thinks it is duplicates.
The app builds a bridge between the two figures, one plank per difference: 1,910 duplicates merged, 430 cases outside the authority's area and 190 at the edge of the date range. The figures meet at 9,870.
The CX lead was right. Both sign a certificate before the meeting ends, and the definition is fixed for next quarter's filing.
What it does
- Save the reconciliation
- Send the agreed definition for two-owner sign-off
- Adopt a plank as a default definition rule
- Open a plank's tickets
- Bring in the other report's figure from BI
What you see
A river with a number on each bank; each measured definitional difference is a plank until the bridge connects, with a waterfall and a signed certificate
What it moves
The share of the gap between OnClarity and the reference report explained by named differences, with a target of 90% or more, and the minutes of each monthly review spent arguing about numbers.
Built for
- Analysts & data
- CX leaders & VoC
- Regulators & auditors
