Number Handshake
Two reports disagree; watch the bridge build until the numbers shake hands.
The job
Explain, step by step and with counts, why OnClarity's figure and another report's figure differ, agree one definition both owners sign, and attach it to the submission so the argument never happens again.
The moment
In the monthly review the BI lead and the CX team have argued for twenty minutes about 12,400 against 9,870. The BI lead bet on surveys; the CX lead bet on duplicates. The bridge lays its last plank (-1,910 duplicate merges, -430 out of jurisdiction, -190 window edge) and the two numbers shake hands at 9,870; the CX lead wins the bet, both sign the certificate before the meeting ends, and the definition is fixed for the next quarter's filing.
What it does
- Save the reconciliation and bets
- Send the agreed definition for two-owner sign-off
- Adopt a plank as a default definition rule
- Open a plank's tickets
- Bring in the other report's figure from BI
What you see
A river with a number on each bank; each measured definitional difference is a plank until the bridge connects, with a waterfall and a signed certificate
What it moves
Share of the gap between OnClarity and the reference report explained by named planks (target 90% or more), and minutes of each monthly review spent disputing numbers
Built for
- Analysts & data
- CX leaders & VoC
- Regulators & auditors
