Nobody Would Notice
Finds what customers never mention, and proves retiring it caused no backlash.
The job
Surface paid-for services, steps, documents, features and channels that customers never mention, retire them as pre-registered experiments, verify the silence held, and post each verified saving to the CFO's ledger.
The moment
The auctioneer's gavel falls on a loyalty tier costing $3.1M a year, mentioned 11 times in 14 months and all by staff; nobody could defend it with a customer's words. Sixty days later the verdict stamps Nobody noticed at 4 mentions, and the tally at the next auction reads $7.8M saved this year.
What it does
- Add or edit a catalogue item
- Defend an item with evidence
- Gavel into a pre-registered retirement
- Send a customer notice
What you see
Attic inventory of dusty item cards, a quarterly silence auction with a running $ tally, 'Nobody noticed' verdict stamps and a savings ledger
What it moves
$ saved per year from verified silent retirements, and reversals avoided
Built for
- Finance
- Operations
- Product & digital
