No Wasted Trip
The night before, visitors learn what people like them forgot last month.
The job
Stop people being turned away at the counter by sending each booked visitor a short checklist built from why people like them were turned away last month, and prove the trips and hours saved.
The moment
The passport-renewal service's page is covered in red stamps in September. Six weeks after the night-before message goes live, most have faded to grey, and the cover reads 4,300 citizen-hours returned this month. The centre manager sees her centre's wasted-trip rate halve beside its star rating.
What it does
- Edit a service checklist
- Switch on the night-before send
- Send a test message
- Send persistent items to the service owner
- Open stamp verbatims
What you see
A shelf of service passports whose red TURNED AWAY stamps fade as visitors stop being sent home, with citizen-hours returned printed on the cover like a visa total; plus the night-before WhatsApp checklist
What it moves
Turned-away visits per 1,000 bookings and citizen-hours (or customer-hours) returned per month
Built for
- Branch, store & field managers
