No Wasted Trip
The night before, visitors learn what people like them forgot last month.
The job
Stops people being turned away at the counter by sending each booked visitor a short checklist, based on why people like them were turned away last month. Proves the trips and hours saved.
The moment
Each service has a page like a passport, with a red stamp every time a visitor is turned away at the counter. In September, the passport renewal page is covered in red stamps.
Now, the night before each visit, booked visitors get a WhatsApp checklist of what people like them forgot last month.
Six weeks after it goes live, most stamps have faded to grey, and the cover shows 4,300 citizen-hours returned this month.
A centre manager sees the centre's rate of wasted trips halve, shown beside its star rating.
What it does
- Edit a service checklist
- Switch on the night-before send
- Send a test message
- Send persistent items to the service owner
- Open stamp verbatims
What you see
A shelf of service passports whose red TURNED AWAY stamps fade as visitors stop being sent home, with citizen-hours returned printed on the cover like a visa total; plus the night-before WhatsApp checklist
What it moves
Visits turned away per 1,000 bookings, and the citizen or customer hours returned each month.
Built for
- Branch, store & field managers
