Midnight Consul
Citizen emergencies abroad, clocked in local time and passed to a consul who's awake.
The job
Catch every citizen emergency abroad on any channel, including public posts saying the embassy does not answer; put each case on the clock that matters to it in the citizen's local time; pass it to whichever mission or headquarters desk is awake; keep the family informed; verify with the citizen once home; and give the minister a monthly league of which missions answer.
The moment
03:12 in a distant capital, a citizen writes on WhatsApp: passport stolen, flight at 10. The mission's clock is dark, so the baton leaves it on screen, skips a sleeping neighbouring mission and lands with the headquarters night desk in 41 seconds, then passes to the mission's duty consul at 07:00 local. The emergency travel document is signed at 08:05 and the dot boards. When the officer marks the flight landed, the welcome-home call goes out: Did you get the help you needed? The embassy saved me. The dot flies home in front of the minister, beside the brief's counters: home safe this month 1,412; unanswered posts 3, down from 57.
What it does
- Open a case from a public post
- Pass the baton and page the awake desk
- Update the relatives
- Refer to the passport authority or an airline
- Mark landed and schedule the welcome-home call
- Reopen on a no
What you see
A newsroom wall of world clocks with cases in the citizen's local time, a Relay Baton passing cases along the time zones, a Dark Missions strip, a fly-home map and the minister's monthly brief
What it moves
Deadline met rate per mission (in the citizen's local time) and 'embassy not answering' posts per month, with the welcome-home yes rate
Built for
- Executives & leadership
- Operations
- Citizens & customers
