Lost, Found, Home
Found items find their owners across languages, and close only when they're home.
The job
Matches what citizens report lost with what stations, smart kiosks and partners log as found, across languages and wording. Finds owners before they report, returns urgent items first, and closes a case only when the owner confirms the item is back.
The moment
A citizen sends a WhatsApp voice note: a black backpack was lost at the weekend market, with their son's inhaler inside.
The case goes to the top, marked urgent because of the medicine. Beside it is a 91% match, typed in English at a smart kiosk two hours earlier: a black bag with a laptop and a blue inhaler.
The officer confirms. The citizen is asked what colour the inhaler is, answers blue, and is booked for pickup in 40 minutes.
Separately, a wallet found this morning with a name inside is matched to its owner's social media post. The owner gets a WhatsApp message before even knowing where to report it.
What it does
- Confirm a pair and send the owner challenge
- Message a probable owner before they file
- Book a handover or courier
- Reject a pair
- Broadcast an unmatched urgent item to partners
- Log a hotspot prevention action with a verdict
What you see
A paired Match Desk with urgency lanes, an Owner Finder list, and a Homecoming Map of every returned item's journey, with an event-night view.
What it moves
The share of items back with their owner within 48 hours, by item type, the items returned before anyone reported them lost, and how accurate the matches are.
Built for
- Partners & ecosystem
- CX leaders & VoC
