Host City Covenant
Major events delight visitors; this keeps the promise to the neighbours.
The job
Split every major event's voice into visitors and residents, keep explicit commitments to the neighbourhoods that host it, and show residents what was kept.
The moment
Grand Prix weekend: visitor sentiment 78% positive, but residents of two districts posted 1,900 complaints about closures announced that same morning. The covenant poster for those districts shows Closures announced 72h ahead: BROKEN in red, signed by the city. Next edition the closure notice went out 72 hours ahead; resident complaints fell 60% and visitor sentiment held.
What it does
- Sign a covenant line
- Alert the owning agency
- Publish the district poster to residents
- Draft the covenant report
What you see
Two-sided city map (the visitors' city and the residents' city), a covenant scroll whose lines turn kept or broken, and a signed district poster that travels
What it moves
Resident complaints per covenant line and district vs the previous edition (with visitor sentiment held), and the share of covenant lines kept; tied to the city's resident quality-of-life index
Built for
- CX leaders & VoC
- Operations
- Executives & leadership
