Homebound Claims Desk
Every traveller's claim worked to a close before their flight home.
The job
Resolves travellers' medical and travel-cover cases in their own language before they leave the country, and shows the programme owner how many flew home with a case still open.
The moment
Travellers with open medical or travel-insurance cases are listed on a board like airport departures, sorted by how soon each flies home.
In the morning, the board shows 37 travellers with flights within 48 hours.
By evening, 35 rows read "resolved". One traveller's family sends a thank-you in their own language as the flight boards.
The coordinator chases the remaining cases before their flights, and the programme report records each case the traveller confirms as closed.
What it does
- Stamp a stage
- Chase the guarantee
- Notify the traveller in their language
- Confirm before departure
- Send the programme report
What you see
A passport of stage stamps behind an airport-style departures board sorted by the countdown to each flight
What it moves
The share of travellers who fly home with an open case, the median hours until the hospital gets a guarantee of payment, and the share of cases the traveller confirms as closed.
Built for
- Citizens & customers
- Operations
- Partners & ecosystem
- Contact-centre operations
