Fix Bonds
Every funded fix becomes a certificate that pays only from verified results.
The job
Locks the cost, owner, target customer group, expected return and end date of each funded fix before anyone reads a result. Pays out only from verified drops in contacts, compensation and talk of leaving, so leaders know the real return and finance trusts it.
The moment
Each funded fix is written up like a bond certificate, with its cost, owner, target and end date locked before any results are read. The CFO opens the annual statement: 14 certificates issued, 9 paid out, 3 failed.
Across the portfolio, the fixes have returned 3.1 times what they cost.
At the ceremony where certificates come due, the next one opens. Behind the real line of calls, a faint line shows the 3,140 calls that would have come without the fix, and the stamp reads "Paid out: $94,000 saved".
A certificate that failed opens to show customers still saying the same thing.
What it does
- Request finance co-signature (cost case + baseline)
- Issue the certificate
- Notify the owner and open the ticket
- Stamp at maturity
- Send the PDF statement
- Propose a bond to the client and settle (BPO)
What you see
Certificate portfolio statement with issuance and maturity stamps, a live maturity ceremony, a ghost-line baseline, and a BPO bond desk; printable as a PDF
What it moves
The real return on funded fixes, in dollars saved per dollar spent, and contacts prevented compared with the baseline locked in advance.
Built for
- Finance
- CX leaders & VoC
- Product & digital
- Operations
