Fine Print X-Ray
Paste the new terms; see which sentence customers will fight.
The job
Before you publish terms, a policy or a regulation, finds the clauses that caused confusion or anger when similar wording was used before. Helps rewrite them plainly and checks after launch that customers stopped disputing them.
The moment
The team pastes in draft terms. Each sentence lights up by how much trouble similar wording caused the last time it was used.
One sentence glows red: "Fees are non-refundable once the service is activated" drew 1,900 complaints the last time it applied.
In the margin, a customer's question shows the confusion: does activated mean opening the app, or using it?
The plain rewrite is accepted. Three months later, the scorecard shows 12 confused contacts, against 1,900 for the old wording.
What it does
- Paste and save a document
- Accept a rewrite
- Send the FAQ to macros / helpdesk KB
- Send to consultation or sign-off
- Open clause verbatims
What you see
The document itself with a heat overlay per clause, "Read it as a citizen" margin questions, and a before/after clause scorecard
What it moves
Contacts disputing a clause or asking what it means, per clause per 10,000 customers after launch, compared with the old wording.
Built for
- Compliance, complaints & legal
- Product & digital
