Fine Print X-Ray
Paste the new terms; see which sentence customers will fight.
The job
Before publishing terms, a policy or a regulation, find the clauses that caused confusion or anger when similar wording applied before, rewrite them plainly, and verify after launch that customers stopped fighting them.
The moment
The draft glows red on one sentence: Fees are non-refundable once the service is activated drew 1,900 complaints the last time it applied. In the margin a customer asks, activated means I opened the app, or I used it? The plain rewrite is accepted, and three months later the scorecard shows 12 confused contacts against the old wording's 1,900.
What it does
- Paste and save a document
- Accept a rewrite
- Send the FAQ to macros / helpdesk KB
- Send to consultation or sign-off
- Open clause verbatims
What you see
The document itself with a heat overlay per clause, 'Read it as a citizen' margin questions, and a before/after clause scorecard
What it moves
Contested and 'what does this mean' contacts per clause per 10,000 customers after launch vs the old wording
Built for
- Compliance, complaints & legal
- Product & digital
