Fair Price Patrol
Visitors report the overcharge; inspectors arrive first; refunds and fines follow.
The job
Runs complaints about price gouging, fake discounts and unlicensed operators as a closed inspection loop: visitor report, patrol ranked by harm, inspector visit, refund and fine, visitor told, and overcharge talk confirmed quiet. Inspectors are placed before complaints arrive.
The moment
On the eve of a concert, the map shows 12 hotels where guests said last year that "they changed the price at check-in".
Inspectors are at those hotels before check-in opens.
By evening, four hotels are fined and two visitors have confirmed their refunds by WhatsApp.
The district around the venue is the only one on the wall that stays grey and quiet.
What it does
- Pre-position patrol
- Dispatch to inspectors
- Record an outcome
- Notify the visitor
- Issue the fine
- Flag for licence review
What you see
District tile map with ghost pins and a harm-ranked patrol board, inspector route cards on WhatsApp, and a weekly repeat-offender league
What it moves
The median hours from a visitor's report to an inspector's visit during events, the dollars refunded to visitors, and repeat overcharge reports for each premises visited.
Built for
- Operations
- CX leaders & VoC
