Envelopes in Flight
Holiday money in flight, stuck corridors chased, every envelope confirmed landed.
The job
Monthly, shows each route partner how long senders' money sat stuck and how often arrival was confirmed, for contract reviews. Runs the twice-yearly holiday peak: rehearsing from last year, warning senders before cut-offs, chasing stuck routes and confirming arrivals in the sender's language.
The moment
On a holiday morning, a wall screen tracks the holiday money transfers on one route between countries, each shown as an envelope in flight.
Arrivals are confirmed with senders in their own language. One anonymised confirmation call is transcribed on screen with an English translation: "yes, my mother got it".
The route turns green, the counter shows 1,212 of 1,212 transfers confirmed as arrived, and the head of product sends the result to the CEO.
What it does
- Chase corridor partner
- Notify affected senders in their language
- Verify the envelope landed
- Reopen or annotate an envelope
- Send the monthly partner review
What you see
Map story with flying envelopes on corridor arcs, a peak-day countdown, a landing wall with a live transcript ticker, and a monthly partner league
What it moves
For each route, money held times hours past the promised payout; the share of transfers confirmed as arrived within 24 hours of the holiday morning; and "where is my transfer" contacts per 1,000 transfers against last year's peak.
Built for
- Product & digital
- CX leaders & VoC
- Partners & ecosystem
