Entry to Seat
Every public promise on the visitor's road, re-walked after each test event.
The job
Records every promise made years before a major event and grades it by what visitors and residents said at each test event. The owning agency answers with a dated fix, and a promise turns green only after two clean test events in a row.
The moment
At the quarterly readiness review for a major event, feedback from last winter's continental cup flows along the visitor's road from entry to seat. It piles up red at the metro gate.
Beside it sits a promise from the bid document, made 1,180 days ago: every visitor card will work at every gate. In their own languages, fans say the card didn't work.
That's 38 per 10,000 fans, worse at three test events running. The minister asks who owns it, and the task reaches the transport authority before the meeting ends.
At the next test event the feedback flows through the gate, but the promise stays marked red until a second clean event. That is when the room starts trusting the map.
What it does
- Re-walk the road for a test event
- Send the owning agency its leg card and commitment form
- Log a corrective commitment or a date slip
- Add a newly found pain as a proposed promise
- Send the quarterly readiness page
- Publish the residents' kept-promise page
- Drill any red pile of dots
What you see
A journey map from entry to seat with a resident week beside it, re-walked as flowing dots after each test event, a Bid Book layer beside every sign, and an owning-agency league.
What it moves
Public promises confirmed as kept, meaning two clean test events in a row, before opening day, and the commitments each owning agency delivers on time.
Built for
- Marketing, brand & comms
- Executives & leadership
- Partners & ecosystem
- Citizens & customers
