Double Gameweek
Every calendar on one fixture list, so peak collisions show up months ahead.
The job
Finds the weeks when predictable peaks from different calendars collide and rates how hard each will be from past evidence. Turns the rating into budgeted staff and AI-agent capacity, so resources are committed before the peak arrives.
The moment
In July, a calendar set out like a football fixture list already shows a red "double week" in late November. Black Friday lands in the same week as a public holiday, and payday on the 27th falls just before the final weekend.
The app turns that into 46 extra full-time staff days and 700 AI-agent sessions running at once, with the cost in dollars.
The planner reserves the extra capacity four months early and sends the budgeted request to finance.
In December, the review card reads "rated 5, played like a 3": the peak was easier than feared, which puts the north site top of the planners' league.
What it does
- Play Reserve Boost or Reshuffle
- Play Triple Cover
- Log a chip as a commitment
- Recalibrate ratings
- Score the gameweek
What you see
A fantasy-football fixture list with difficulty colours, chips and gameweek points under a moving-holiday ribbon, capacity cards costed in dollars, and a season-long planners' league
What it moves
The share of weeks rated 4 or 5 for difficulty that turned out at least one grade easier, SLA kept in peak weeks, and the cost of peak staffing in dollars against the budget committed in advance.
Built for
- Contact-centre operations
- Operations
- Frontline staff
