Double Gameweek
Every calendar on one fixture list, so peak collisions show up months ahead.
The job
Find the weeks when predictable peaks from different calendars collide, rate how hard each will be from past evidence, turn the rating into budgeted FTE and AI-agent capacity, and commit resources before the collision arrives.
The moment
In July the fixture list already shows a red double gameweek in late November: Black Friday lands in the same week as a public holiday, and payday on the 27th falls on the eve of the final weekend (moving dates marked plus or minus a day). The card converts it to 46 extra FTE-days and 700 concurrent AI-agent sessions, costed in dollars. The planner plays the Reserve Boost chip four months early and sends the budgeted request to finance, and in December the post-match card reads rated 5, played like a 3, putting the north site top of the league.
What it does
- Play Reserve Boost or Reshuffle
- Play Triple Cover
- Log a chip as a commitment
- Recalibrate ratings
- Score the gameweek
What you see
A fantasy-football fixture list with difficulty colours, chips and gameweek points under a moving-holiday ribbon, capacity cards costed in dollars, and a season-long planners' league
What it moves
Share of rated-4-or-5 gameweeks that played at least one grade easier than rated. Also SLA kept on peak weeks, and cost of peak staffing in dollars against the budget committed in advance.
Built for
- Contact-centre operations
- Operations
- Frontline staff
