The Outtakes
A weekly blooper reel of the AI agent's worst moments, and each retake.
The job
Makes AI agent failures visible and memorable enough to get fixed, prices what each one costs, and proves each one stops happening.
The moment
Each week the team watches a blooper reel of the AI agent's worst moments.
The room guesses what the bot heard when customers said "I want to top up my balance". Nobody guesses that it heard a request to ship a parcel.
It made that mistake 212 times this week, at $14 per handover to a human.
The corrected version plays, and by the following Thursday the counter under that blooper shows it hasn't happened again.
What it does
- Log a blooper and update airings
- Retake
- Escalate a not-funny card
- Issue the monthly audit certificate
- Drill a blooper
What you see
Blooper reel (outtakes) with a guess-the-mishear beat, a retake card, an airings counter and a monthly audit certificate
What it moves
How often known AI agent failures happen each week, the handover rate on affected topics, and the dollar exposure removed each month.
Built for
- Product & digital
- QA, training & knowledge
- Contact-centre operations
- Compliance, complaints & legal
