Quota Shadow
See the shadow sales quotas cast, refund it, and prove the incentive fix.
The job
Exposes mis-selling that grows around sales targets and campaigns, puts things right for the customers it hurt, and proves with a verdict set in advance that a change to incentives removed it.
The moment
The conduct committee looks at signs of mis-selling drawn as a shadow across the calendar. Dragging through eight quarters, they see it triple in the last four days of every quarter, mostly in five branches and one card campaign.
They change the incentive so a card sale counts only after 60 days of use. The app sets the target in advance: the last-four-days spike must fall below 1.3 times normal.
At the next quarter-end, the real spike lands inside that target and the verdict reads Kept.
The record shows 1,120 customers refunded and $2.4 million returned.
What it does
- Refer customers to remediation
- Refer a pattern to the conduct committee
- Register an incentive change
- Stamp the verdict
- Drill any day, branch or campaign
What you see
Calendar shadow chart with a quarter-scrubbing slider and a pre-registered outline, branch small multiples, and a remediation ledger laid out as the conduct committee pack
What it moves
How much mis-selling spikes in the last four days before quarter-end compared with mid-quarter, the customers compensated and dollars returned, and the verdict on each incentive change.
Built for
- Compliance, complaints & legal
- Branch, store & field managers
- HR & employee experience
- Executives & leadership
