Understand conversations at scale

Zendesk captures the questions customers ask and the problems they encounter. Clarity interprets this activity to reveal the most common intents, recurring issues, and gaps in help content.

When Clarity connects to Zendesk, it turns unstructured feedback into actionable insight such as recurring refund or billing queries handled through the helpdesk.

Understand conversations at scale

Insights are routed to the right owners so fixes land sooner. Over time this reduces repeat contacts and improves consistency across channels.

This clarity allows teams to refine operations and focus on what matters most to customers.

Automation and routing for faster outcomes

Automation organizes conversations by topic and intent so insights reach support, product, or documentation owners without manual triage. This creates a faster path from issue to improvement.