Understand what drives satisfaction

Delighted is a key source for understanding satisfaction and expectations. With Clarity, responses are aggregated and analyzed together, making it easier to compare trends and see which experiences drive loyalty.

Through Clarity’s integration with Delighted, organizations can see patterns behind customer sentiment for instance, post-purchase satisfaction surveys measuring delivery experience.

Understand what drives satisfaction

Written feedback is organized by topic and intent so teams can move beyond top line scores. This supports focused improvements that customers notice.

These insights help prioritize fixes and surface opportunities for improvement.

How NLP clarifies survey voice

AI and NLP help transform open ended survey responses into structured themes. This makes it easier to compare segments, monitor change, and explain the reasons behind your scores.