Find the root causes behind tickets

LiveChat captures the questions customers ask and the problems they encounter. Clarity interprets this activity to reveal the most common intents, recurring issues, and gaps in help content.

Connecting LiveChat with Clarity allows teams to capture valuable context from every interaction.

Find the root causes behind tickets

Insights are routed to the right owners so fixes land sooner. Over time this reduces repeat contacts and improves consistency across channels.

These insights help prioritize fixes and surface opportunities for improvement.

From conversation noise to clear signals

Automation organizes conversations by topic and intent so insights reach support, product, or documentation owners without manual triage. This creates a faster path from issue to improvement.