Reduce repeat contacts

Kustomer captures the questions customers ask and the problems they encounter. Clarity interprets this activity to reveal the most common intents, recurring issues, and gaps in help content.

When Clarity connects to Kustomer, it turns unstructured feedback into actionable insight for example, support threads tracking multi-step issue resolutions.

Reduce repeat contacts

Insights are routed to the right owners so fixes land sooner. Over time this reduces repeat contacts and improves consistency across channels.

These insights help prioritize fixes and surface opportunities for improvement.

Operational visibility for support teams

Automation organizes conversations by topic and intent so insights reach support, product, or documentation owners without manual triage. This creates a faster path from issue to improvement.