Find the root causes behind tickets

Intercom captures the questions customers ask and the problems they encounter. Clarity interprets this activity to reveal the most common intents, recurring issues, and gaps in help content.

When Clarity connects to Intercom, it turns unstructured feedback into actionable insight for example, conversations where users request account updates or technical help.

Understand conversations at scale

Insights are routed to the right owners so fixes land sooner. Over time this reduces repeat contacts and improves consistency across channels.

This clarity allows teams to refine operations and focus on what matters most to customers.

From conversation noise to clear signals

Automation organizes conversations by topic and intent so insights reach support, product, or documentation owners without manual triage. This creates a faster path from issue to improvement.