Spot perception shifts early

Conversations on Facebook reflect how audiences perceive announcements, campaigns, and updates. Clarity analyzes comments and reactions to show which topics resonate and which cause confusion.

Through Clarity’s integration with Facebook, organizations can see patterns behind customer sentiment for instance, post replies discussing product satisfaction or complaint handling.

See how audiences respond

These insights help marketing and CX teams refine messaging, close knowledge gaps, and align plans with customer expectations.

This clarity allows teams to refine operations and focus on what matters most to customers.

Understand social feedback with confidence

NLP analyzes comments and discussions to reveal tone, topics, and shifts in perception. This gives teams confidence when refining content and announcements.