Social Development Bank (SDB)
Social Development Bank (SDB)
Social Development Bank (SDB)
24
24
Overall CX Score
Overall CX Score
Social Development Bank (SDB)
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit
CX Intelligence
Key Metrics
CX Intelligence
Key Metrics
24
24
Customer Rating Score
Customer Rating Score
6
6
Support Sentiment Score
Support Sentiment Score
4
4
Recommendation Intent Score
Recommendation Intent Score
Score Breakdown
Score Breakdown
Score Breakdown
of Social Development Bank (SDB)'s CX Intelligence Score
of Social Development Bank (SDB)'s CX Intelligence Score
of Social Development Bank (SDB)'s CX Intelligence Score
The average rating is extremely low, with the vast majority of reviews assigning a score of 1 out of 5. Only a small minority of users gave positive ratings, and even some of those mentioned significant issues. The overall distribution is heavily skewed toward negative feedback, indicating widespread dissatisfaction. This low score is directly supported by the overwhelming number of critical reviews.
Customer Review Score: 24
The average rating is extremely low, with the vast majority of reviews assigning a score of 1 out of 5. Only a small minority of users gave positive ratings, and even some of those mentioned significant issues. The overall distribution is heavily skewed toward negative feedback, indicating widespread dissatisfaction. This low score is directly supported by the overwhelming number of critical reviews.
Customer Review Score: 24
The average rating is extremely low, with the vast majority of reviews assigning a score of 1 out of 5. Only a small minority of users gave positive ratings, and even some of those mentioned significant issues. The overall distribution is heavily skewed toward negative feedback, indicating widespread dissatisfaction. This low score is directly supported by the overwhelming number of critical reviews.
Customer Review Score: 24
Customer sentiment regarding support is overwhelmingly negative. Many users report unresponsive or unhelpful customer service, unresolved issues, and a lack of clear communication. Several reviews mention long delays, contradictory information from support agents, and a general sense of frustration. Positive mentions of support are almost nonexistent.
Customer Support Sentiment Score: 6
Customer sentiment regarding support is overwhelmingly negative. Many users report unresponsive or unhelpful customer service, unresolved issues, and a lack of clear communication. Several reviews mention long delays, contradictory information from support agents, and a general sense of frustration. Positive mentions of support are almost nonexistent.
Customer Support Sentiment Score: 6
Customer sentiment regarding support is overwhelmingly negative. Many users report unresponsive or unhelpful customer service, unresolved issues, and a lack of clear communication. Several reviews mention long delays, contradictory information from support agents, and a general sense of frustration. Positive mentions of support are almost nonexistent.
Customer Support Sentiment Score: 6
Very few users express any intent to recommend the application or service. Most reviews actively discourage others from using it, citing persistent technical failures and poor support. Only a handful of users, mostly those who gave high ratings, mention satisfaction, but these are vastly outnumbered by detractors. The overall intent to recommend is extremely low.
Customer Recommendation Intent Score: 4
Very few users express any intent to recommend the application or service. Most reviews actively discourage others from using it, citing persistent technical failures and poor support. Only a handful of users, mostly those who gave high ratings, mention satisfaction, but these are vastly outnumbered by detractors. The overall intent to recommend is extremely low.
Customer Recommendation Intent Score: 4
Very few users express any intent to recommend the application or service. Most reviews actively discourage others from using it, citing persistent technical failures and poor support. Only a handful of users, mostly those who gave high ratings, mention satisfaction, but these are vastly outnumbered by detractors. The overall intent to recommend is extremely low.
Customer Recommendation Intent Score: 4
Key Findings
Key Findings
Key Findings
Helpful Features
Strengths
A minority of users praise the application for its ease of use and the presence of useful services when it works. Some positive reviews mention recent improvements, smooth navigation, and helpful features. There are also expressions of gratitude for the efforts of the development team. However, these strengths are mentioned infrequently compared to the volume of negative feedback.
Helpful Features
Strengths
A minority of users praise the application for its ease of use and the presence of useful services when it works. Some positive reviews mention recent improvements, smooth navigation, and helpful features. There are also expressions of gratitude for the efforts of the development team. However, these strengths are mentioned infrequently compared to the volume of negative feedback.
Helpful Features
Strengths
A minority of users praise the application for its ease of use and the presence of useful services when it works. Some positive reviews mention recent improvements, smooth navigation, and helpful features. There are also expressions of gratitude for the efforts of the development team. However, these strengths are mentioned infrequently compared to the volume of negative feedback.
Service Enhancement
Opportunities
There is a clear opportunity to address persistent technical issues, such as application crashes, login failures, and update problems. Improving the reliability and stability of the app would directly respond to the most common complaints. Enhancing customer support responsiveness and clarity could also improve user satisfaction. Addressing complex loan requirements and simplifying procedures are additional areas for improvement.
Service Enhancement
Opportunities
There is a clear opportunity to address persistent technical issues, such as application crashes, login failures, and update problems. Improving the reliability and stability of the app would directly respond to the most common complaints. Enhancing customer support responsiveness and clarity could also improve user satisfaction. Addressing complex loan requirements and simplifying procedures are additional areas for improvement.
Service Enhancement
Opportunities
There is a clear opportunity to address persistent technical issues, such as application crashes, login failures, and update problems. Improving the reliability and stability of the app would directly respond to the most common complaints. Enhancing customer support responsiveness and clarity could also improve user satisfaction. Addressing complex loan requirements and simplifying procedures are additional areas for improvement.
System Failures
Critical Issues
The most critical issues are the application's frequent failure to function, with many users unable to log in or access services for extended periods. Users report that updates do not resolve problems and sometimes introduce new ones. Customer support is widely described as unhelpful, slow, or inconsistent, leading to unresolved cases and user frustration. The complexity and rigidity of loan requirements, as well as high administrative fees, are also major pain points.
System Failures
Critical Issues
The most critical issues are the application's frequent failure to function, with many users unable to log in or access services for extended periods. Users report that updates do not resolve problems and sometimes introduce new ones. Customer support is widely described as unhelpful, slow, or inconsistent, leading to unresolved cases and user frustration. The complexity and rigidity of loan requirements, as well as high administrative fees, are also major pain points.
System Failures
Critical Issues
The most critical issues are the application's frequent failure to function, with many users unable to log in or access services for extended periods. Users report that updates do not resolve problems and sometimes introduce new ones. Customer support is widely described as unhelpful, slow, or inconsistent, leading to unresolved cases and user frustration. The complexity and rigidity of loan requirements, as well as high administrative fees, are also major pain points.
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Promoter
كانت تجربه ناجحه بفضل من الله ثم بجهود المخلصين العاملين في هذا المجال وأقول لهم جزاكم الله خيرا وبارك الله فيكم وبارك الله في جهودكم وبارك الله لكم فى حلالكم ومالكم وذريتكم واهلكم ومن تحبون ويسر الله أمركم وسهل الله دربكم والله يعطيكم الصحه والعافيه والسعاده وحسن الخاتمه فى الدنيا والأخره ونستودعكم الله الذي لا تضيع ودائعه وتقبلوا تحياتي واحترامي وتقديري اخوكم ومحبكم أبو / محمد 💕
Neutral
التطبيق جميلل جداً
Detractor
التطبيق لايعمل وكثير الأعطال ... لايرقى ان يكون تطبيق حكومي .. تطبيقات التوصيل تتفوق علية بمراحل وهذا شي يحزن
Customized Action Plan
Customized Action Plan
Customized Action Plan
Stage 1
Conduct a comprehensive technical audit to identify and resolve the most frequent causes of app crashes and login failures, as these are the top complaints in user reviews.
Establish a clear and visible communication channel within the app to inform users about known issues, maintenance, and expected resolution times, addressing the lack of transparency noted in reviews.
Trial Clarity's AI Agents to automate initial troubleshooting and provide instant responses to common technical and support queries, as users report slow and inconsistent support.
Stage 2
Launch a continuous feedback loop within the app to collect real-time user input on new features and updates, ensuring ongoing alignment with user needs.
Regularly publish transparent reports on resolved issues and upcoming improvements, building trust and demonstrating responsiveness to user concerns.
Deploy Clarity's AI Agents to handle escalated support cases and provide multilingual assistance, improving response times and consistency as requested by users.
Stage 3
Launch a continuous feedback loop within the app to collect real-time user input on new features and updates, ensuring ongoing alignment with user needs.
Regularly publish transparent reports on resolved issues and upcoming improvements, building trust and demonstrating responsiveness to user concerns.
Scale Clarity's AI Agents to analyze Voice of Customer (VoC) data and surface emerging pain points, enabling rapid adaptation to user feedback.
Stage 1
Conduct a comprehensive technical audit to identify and resolve the most frequent causes of app crashes and login failures, as these are the top complaints in user reviews.
Establish a clear and visible communication channel within the app to inform users about known issues, maintenance, and expected resolution times, addressing the lack of transparency noted in reviews.
Trial Clarity's AI Agents to automate initial troubleshooting and provide instant responses to common technical and support queries, as users report slow and inconsistent support.
Stage 2
Launch a continuous feedback loop within the app to collect real-time user input on new features and updates, ensuring ongoing alignment with user needs.
Regularly publish transparent reports on resolved issues and upcoming improvements, building trust and demonstrating responsiveness to user concerns.
Deploy Clarity's AI Agents to handle escalated support cases and provide multilingual assistance, improving response times and consistency as requested by users.
Stage 3
Launch a continuous feedback loop within the app to collect real-time user input on new features and updates, ensuring ongoing alignment with user needs.
Regularly publish transparent reports on resolved issues and upcoming improvements, building trust and demonstrating responsiveness to user concerns.
Scale Clarity's AI Agents to analyze Voice of Customer (VoC) data and surface emerging pain points, enabling rapid adaptation to user feedback.
Stage 1
Conduct a comprehensive technical audit to identify and resolve the most frequent causes of app crashes and login failures, as these are the top complaints in user reviews.
Establish a clear and visible communication channel within the app to inform users about known issues, maintenance, and expected resolution times, addressing the lack of transparency noted in reviews.
Trial Clarity's AI Agents to automate initial troubleshooting and provide instant responses to common technical and support queries, as users report slow and inconsistent support.
Stage 2
Launch a continuous feedback loop within the app to collect real-time user input on new features and updates, ensuring ongoing alignment with user needs.
Regularly publish transparent reports on resolved issues and upcoming improvements, building trust and demonstrating responsiveness to user concerns.
Deploy Clarity's AI Agents to handle escalated support cases and provide multilingual assistance, improving response times and consistency as requested by users.
Stage 3
Launch a continuous feedback loop within the app to collect real-time user input on new features and updates, ensuring ongoing alignment with user needs.
Regularly publish transparent reports on resolved issues and upcoming improvements, building trust and demonstrating responsiveness to user concerns.
Scale Clarity's AI Agents to analyze Voice of Customer (VoC) data and surface emerging pain points, enabling rapid adaptation to user feedback.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal