Samaco Motors
Samaco Motors
Samaco Motors
24
24
Overall CX Score
Overall CX Score
Samaco Motors
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit
CX Intelligence
Key Metrics
CX Intelligence
Key Metrics
24
24
Customer Rating Score
Customer Rating Score
8
8
Support Sentiment Score
Support Sentiment Score
4
4
Recommendation Intent Score
Recommendation Intent Score
Score Breakdown
Score Breakdown
Score Breakdown
of Samaco Motors's CX Intelligence Score
of Samaco Motors's CX Intelligence Score
of Samaco Motors's CX Intelligence Score
The majority of ratings are extremely low, with most reviews assigning a score of 1 out of 5. Only a handful of users gave a rating of 5, and there are almost no moderate ratings. This results in a very low overall rating score for the brand. The negative ratings are consistent across both English and Arabic reviews.
Customer Review Score: 24
The majority of ratings are extremely low, with most reviews assigning a score of 1 out of 5. Only a handful of users gave a rating of 5, and there are almost no moderate ratings. This results in a very low overall rating score for the brand. The negative ratings are consistent across both English and Arabic reviews.
Customer Review Score: 24
The majority of ratings are extremely low, with most reviews assigning a score of 1 out of 5. Only a handful of users gave a rating of 5, and there are almost no moderate ratings. This results in a very low overall rating score for the brand. The negative ratings are consistent across both English and Arabic reviews.
Customer Review Score: 24
Customer sentiment towards support is overwhelmingly negative, with repeated complaints about unresponsive customer service, lack of appointment availability, and unresolved technical issues. Several users mention that calls and emails go unanswered, and that the application is unreliable for booking or registration. Only a few reviews express satisfaction with support staff. The overall sentiment is highly critical of the support experience.
Customer Support Sentiment Score: 8
Customer sentiment towards support is overwhelmingly negative, with repeated complaints about unresponsive customer service, lack of appointment availability, and unresolved technical issues. Several users mention that calls and emails go unanswered, and that the application is unreliable for booking or registration. Only a few reviews express satisfaction with support staff. The overall sentiment is highly critical of the support experience.
Customer Support Sentiment Score: 8
Customer sentiment towards support is overwhelmingly negative, with repeated complaints about unresponsive customer service, lack of appointment availability, and unresolved technical issues. Several users mention that calls and emails go unanswered, and that the application is unreliable for booking or registration. Only a few reviews express satisfaction with support staff. The overall sentiment is highly critical of the support experience.
Customer Support Sentiment Score: 8
Very few reviews indicate any willingness to recommend the brand, with most users explicitly stating dissatisfaction or describing experiences that would deter others. Only a couple of users express positive intent, and even these are sometimes mixed with complaints. The majority of feedback suggests that customers would not recommend the service to others. This results in a very low recommendation intent score.
Customer Recommendation Intent Score: 4
Very few reviews indicate any willingness to recommend the brand, with most users explicitly stating dissatisfaction or describing experiences that would deter others. Only a couple of users express positive intent, and even these are sometimes mixed with complaints. The majority of feedback suggests that customers would not recommend the service to others. This results in a very low recommendation intent score.
Customer Recommendation Intent Score: 4
Very few reviews indicate any willingness to recommend the brand, with most users explicitly stating dissatisfaction or describing experiences that would deter others. Only a couple of users express positive intent, and even these are sometimes mixed with complaints. The majority of feedback suggests that customers would not recommend the service to others. This results in a very low recommendation intent score.
Customer Recommendation Intent Score: 4
Key Findings
Key Findings
Key Findings
Staff Dedication
Strengths
A small number of users praise the professionalism and dedication of specific staff members, highlighting individual positive experiences. Some reviewers appreciate the comprehensive features of the application when it works, such as appointment booking and status updates. There are isolated mentions of excellent service and gratitude towards the company. However, these strengths are rare compared to the volume of negative feedback.
Staff Dedication
Strengths
A small number of users praise the professionalism and dedication of specific staff members, highlighting individual positive experiences. Some reviewers appreciate the comprehensive features of the application when it works, such as appointment booking and status updates. There are isolated mentions of excellent service and gratitude towards the company. However, these strengths are rare compared to the volume of negative feedback.
Staff Dedication
Strengths
A small number of users praise the professionalism and dedication of specific staff members, highlighting individual positive experiences. Some reviewers appreciate the comprehensive features of the application when it works, such as appointment booking and status updates. There are isolated mentions of excellent service and gratitude towards the company. However, these strengths are rare compared to the volume of negative feedback.
Service Improvements
Opportunities
Improving the reliability and usability of the application could address many customer frustrations, especially regarding registration and appointment booking. Enhancing the responsiveness of customer support channels, including phone and email, is a clear area for improvement. Streamlining the appointment scheduling process to reduce wait times would directly respond to frequent complaints. Addressing these issues could significantly improve overall customer satisfaction.
Service Improvements
Opportunities
Improving the reliability and usability of the application could address many customer frustrations, especially regarding registration and appointment booking. Enhancing the responsiveness of customer support channels, including phone and email, is a clear area for improvement. Streamlining the appointment scheduling process to reduce wait times would directly respond to frequent complaints. Addressing these issues could significantly improve overall customer satisfaction.
Service Improvements
Opportunities
Improving the reliability and usability of the application could address many customer frustrations, especially regarding registration and appointment booking. Enhancing the responsiveness of customer support channels, including phone and email, is a clear area for improvement. Streamlining the appointment scheduling process to reduce wait times would directly respond to frequent complaints. Addressing these issues could significantly improve overall customer satisfaction.
Service Failures
Critical Issues
The most critical issues are the inability to register or book appointments through the application, with many users reporting persistent errors and lack of OTP delivery. Customers face long wait times for service appointments, sometimes up to two months, which is a major source of frustration. Support channels are often unresponsive, leaving customers without assistance or resolution. These problems are consistently cited across both English and Arabic reviews.
Service Failures
Critical Issues
The most critical issues are the inability to register or book appointments through the application, with many users reporting persistent errors and lack of OTP delivery. Customers face long wait times for service appointments, sometimes up to two months, which is a major source of frustration. Support channels are often unresponsive, leaving customers without assistance or resolution. These problems are consistently cited across both English and Arabic reviews.
Service Failures
Critical Issues
The most critical issues are the inability to register or book appointments through the application, with many users reporting persistent errors and lack of OTP delivery. Customers face long wait times for service appointments, sometimes up to two months, which is a major source of frustration. Support channels are often unresponsive, leaving customers without assistance or resolution. These problems are consistently cited across both English and Arabic reviews.
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Promoter
Thank you to the company management, thank you to the customer service in the Samaco Motors app, especially Khaled Al Harbi for serving me with dedication. Wishing Samaco Motors all the best and success. (translated from Arabic)
Neutral
Not sure how you expect us sign up without OTP. Also, booking on website isn’t available anymore so there’s really no option to book now.
Detractor
Very bad and not even working. How can I use an app that I can’t register on. Seems like Samaco takes the money of the people without even investing anything to improve the customer experience with them knowing that they are way too expensive.
Customized Action Plan
Customized Action Plan
Customized Action Plan
Stage 1
Conduct a technical audit of the application to identify and fix registration and OTP delivery issues, as these are the most frequent complaints.
Increase the number of available service appointments in the short term to reduce customer wait times, as many users report delays of up to two months.
Trial Clarity's AI Agents to provide automated responses for common registration and booking issues, addressing the high volume of related support requests.
Stage 2
Establish a continuous feedback loop by prompting users for feedback after each service interaction, directly addressing the lack of visible improvements noted in reviews.
Regularly publish updates on resolved issues and new features to rebuild customer trust and demonstrate responsiveness.
Deploy Clarity's AI Agents to handle first-line support for appointment scheduling and technical troubleshooting, as these are recurring pain points.
Stage 3
Establish a continuous feedback loop by prompting users for feedback after each service interaction, directly addressing the lack of visible improvements noted in reviews.
Regularly publish updates on resolved issues and new features to rebuild customer trust and demonstrate responsiveness.
Scale Clarity's AI Agents to analyze Voice of Customer (VoC) data and surface emerging issues in real time, ensuring ongoing CX improvements.
Stage 1
Conduct a technical audit of the application to identify and fix registration and OTP delivery issues, as these are the most frequent complaints.
Increase the number of available service appointments in the short term to reduce customer wait times, as many users report delays of up to two months.
Trial Clarity's AI Agents to provide automated responses for common registration and booking issues, addressing the high volume of related support requests.
Stage 2
Establish a continuous feedback loop by prompting users for feedback after each service interaction, directly addressing the lack of visible improvements noted in reviews.
Regularly publish updates on resolved issues and new features to rebuild customer trust and demonstrate responsiveness.
Deploy Clarity's AI Agents to handle first-line support for appointment scheduling and technical troubleshooting, as these are recurring pain points.
Stage 3
Establish a continuous feedback loop by prompting users for feedback after each service interaction, directly addressing the lack of visible improvements noted in reviews.
Regularly publish updates on resolved issues and new features to rebuild customer trust and demonstrate responsiveness.
Scale Clarity's AI Agents to analyze Voice of Customer (VoC) data and surface emerging issues in real time, ensuring ongoing CX improvements.
Stage 1
Conduct a technical audit of the application to identify and fix registration and OTP delivery issues, as these are the most frequent complaints.
Increase the number of available service appointments in the short term to reduce customer wait times, as many users report delays of up to two months.
Trial Clarity's AI Agents to provide automated responses for common registration and booking issues, addressing the high volume of related support requests.
Stage 2
Establish a continuous feedback loop by prompting users for feedback after each service interaction, directly addressing the lack of visible improvements noted in reviews.
Regularly publish updates on resolved issues and new features to rebuild customer trust and demonstrate responsiveness.
Deploy Clarity's AI Agents to handle first-line support for appointment scheduling and technical troubleshooting, as these are recurring pain points.
Stage 3
Establish a continuous feedback loop by prompting users for feedback after each service interaction, directly addressing the lack of visible improvements noted in reviews.
Regularly publish updates on resolved issues and new features to rebuild customer trust and demonstrate responsiveness.
Scale Clarity's AI Agents to analyze Voice of Customer (VoC) data and surface emerging issues in real time, ensuring ongoing CX improvements.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
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