Nahdi Medical Co.
Nahdi Medical Co.
Nahdi Medical Co.
25
25
Overall CX Score
Overall CX Score
Nahdi Medical Co.
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit
CX Intelligence
Key Metrics
CX Intelligence
Key Metrics
25
25
Customer Rating Score
Customer Rating Score
12
12
Support Sentiment Score
Support Sentiment Score
3
3
Recommendation Intent Score
Recommendation Intent Score
Score Breakdown
Score Breakdown
Score Breakdown
of Nahdi Medical Co.'s CX Intelligence Score
of Nahdi Medical Co.'s CX Intelligence Score
of Nahdi Medical Co.'s CX Intelligence Score
The average rating is significantly low, with a large majority of reviews scoring 1 or 2 out of 5. While there are some positive ratings, the negative ratings dominate, reflecting widespread dissatisfaction with the brand's digital and service experience. The most common complaints relate to app performance, order fulfillment, and customer service. This results in a low overall rating score.
Customer Review Score: 25
The average rating is significantly low, with a large majority of reviews scoring 1 or 2 out of 5. While there are some positive ratings, the negative ratings dominate, reflecting widespread dissatisfaction with the brand's digital and service experience. The most common complaints relate to app performance, order fulfillment, and customer service. This results in a low overall rating score.
Customer Review Score: 25
The average rating is significantly low, with a large majority of reviews scoring 1 or 2 out of 5. While there are some positive ratings, the negative ratings dominate, reflecting widespread dissatisfaction with the brand's digital and service experience. The most common complaints relate to app performance, order fulfillment, and customer service. This results in a low overall rating score.
Customer Review Score: 25
Support sentiment is overwhelmingly negative, with frequent reports of unresolved issues, lack of response, and ineffective customer service channels. Many users describe failed attempts to contact support, unhelpful or rude staff, and automated responses that do not resolve their problems. There are a few positive mentions of helpful staff, but these are vastly outnumbered by negative experiences. The overall sentiment toward support is poor.
Customer Support Sentiment Score: 12
Support sentiment is overwhelmingly negative, with frequent reports of unresolved issues, lack of response, and ineffective customer service channels. Many users describe failed attempts to contact support, unhelpful or rude staff, and automated responses that do not resolve their problems. There are a few positive mentions of helpful staff, but these are vastly outnumbered by negative experiences. The overall sentiment toward support is poor.
Customer Support Sentiment Score: 12
Support sentiment is overwhelmingly negative, with frequent reports of unresolved issues, lack of response, and ineffective customer service channels. Many users describe failed attempts to contact support, unhelpful or rude staff, and automated responses that do not resolve their problems. There are a few positive mentions of helpful staff, but these are vastly outnumbered by negative experiences. The overall sentiment toward support is poor.
Customer Support Sentiment Score: 12
Very few users express willingness to recommend the brand, and many explicitly advise others not to use the service. Detractors cite repeated negative experiences, lost money or points, and a lack of trust in the brand. Promoters are rare and typically focus on in-store experiences or specific staff, not the digital platform. The intent to recommend is extremely low.
Customer Recommendation Intent Score: 3
Very few users express willingness to recommend the brand, and many explicitly advise others not to use the service. Detractors cite repeated negative experiences, lost money or points, and a lack of trust in the brand. Promoters are rare and typically focus on in-store experiences or specific staff, not the digital platform. The intent to recommend is extremely low.
Customer Recommendation Intent Score: 3
Very few users express willingness to recommend the brand, and many explicitly advise others not to use the service. Detractors cite repeated negative experiences, lost money or points, and a lack of trust in the brand. Promoters are rare and typically focus on in-store experiences or specific staff, not the digital platform. The intent to recommend is extremely low.
Customer Recommendation Intent Score: 3
Key Findings
Key Findings
Key Findings
Service Speed
Strengths
Some customers praise the speed of delivery when it works, the professionalism of certain staff members, and the availability of a wide range of products. There are positive mentions of the app's ease of use when functional and the convenience of online ordering. A minority of users appreciate the offers and discounts available through the app. These strengths are mentioned sporadically and are not the dominant narrative.
Service Speed
Strengths
Some customers praise the speed of delivery when it works, the professionalism of certain staff members, and the availability of a wide range of products. There are positive mentions of the app's ease of use when functional and the convenience of online ordering. A minority of users appreciate the offers and discounts available through the app. These strengths are mentioned sporadically and are not the dominant narrative.
Service Speed
Strengths
Some customers praise the speed of delivery when it works, the professionalism of certain staff members, and the availability of a wide range of products. There are positive mentions of the app's ease of use when functional and the convenience of online ordering. A minority of users appreciate the offers and discounts available through the app. These strengths are mentioned sporadically and are not the dominant narrative.
App Improvements
Opportunities
There is a clear opportunity to improve the reliability and usability of the app, as technical issues and crashes are a major source of frustration. Enhancing the transparency and accuracy of product availability and pricing would address many complaints. Improving the responsiveness and effectiveness of customer support could significantly boost customer satisfaction. Addressing the points and rewards system to ensure fairness and clarity would also improve trust.
App Improvements
Opportunities
There is a clear opportunity to improve the reliability and usability of the app, as technical issues and crashes are a major source of frustration. Enhancing the transparency and accuracy of product availability and pricing would address many complaints. Improving the responsiveness and effectiveness of customer support could significantly boost customer satisfaction. Addressing the points and rewards system to ensure fairness and clarity would also improve trust.
App Improvements
Opportunities
There is a clear opportunity to improve the reliability and usability of the app, as technical issues and crashes are a major source of frustration. Enhancing the transparency and accuracy of product availability and pricing would address many complaints. Improving the responsiveness and effectiveness of customer support could significantly boost customer satisfaction. Addressing the points and rewards system to ensure fairness and clarity would also improve trust.
Trust Erosion
Critical Issues
Critical issues include frequent app failures, unfulfilled or canceled orders without notification, and significant delays in refunds or compensation. Many users report lost loyalty points or money, with no resolution from customer service. There are repeated allegations of misleading offers, discrepancies between advertised and actual prices, and poor handling of complaints. These issues have led to a severe erosion of trust and repeated warnings from customers to avoid the brand.
Trust Erosion
Critical Issues
Critical issues include frequent app failures, unfulfilled or canceled orders without notification, and significant delays in refunds or compensation. Many users report lost loyalty points or money, with no resolution from customer service. There are repeated allegations of misleading offers, discrepancies between advertised and actual prices, and poor handling of complaints. These issues have led to a severe erosion of trust and repeated warnings from customers to avoid the brand.
Trust Erosion
Critical Issues
Critical issues include frequent app failures, unfulfilled or canceled orders without notification, and significant delays in refunds or compensation. Many users report lost loyalty points or money, with no resolution from customer service. There are repeated allegations of misleading offers, discrepancies between advertised and actual prices, and poor handling of complaints. These issues have led to a severe erosion of trust and repeated warnings from customers to avoid the brand.
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Promoter
I am a loyal customer to Al Nahdi, never had a bad experience be it online or with their physical store. Items were delivered on time.
Neutral
The app is relatively slow and lags sometimes but had a huge improvement since the first launch.
Detractor
Critical warning! This is one of the worst app experiences I’ve ever had. The Nahdi app rejected my credit card, then sent the order confirmation to an email that’s not even mine — which means my personal information might’ve been exposed! The order doesn’t show up anywhere in the app, and I received no updates. I have no idea where my money went, and support is completely useless. Do NOT download this app. It’s unsafe, unreliable, and could lead to your data or money being stolen.
Customized Action Plan
Customized Action Plan
Customized Action Plan
Stage 1
Conduct a comprehensive technical audit and urgent bug fixes for the app to address frequent crashes and login failures, as repeatedly cited in user reviews.
Implement clear, real-time notifications for order status changes and cancellations to reduce confusion and frustration reported by customers.
Trial Clarity's AI Agents to provide instant, multilingual responses to common support queries, as many users report language barriers and unhelpful automated replies.
Stage 2
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on feedback regarding app usability, order fulfillment, and support quality.
Regularly publish transparent service metrics (e.g., average delivery times, refund processing times) to rebuild trust and demonstrate accountability.
Deploy Clarity's AI Agents to proactively monitor and flag failed transactions or unfulfilled orders, enabling faster intervention and customer communication.
Stage 3
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on feedback regarding app usability, order fulfillment, and support quality.
Regularly publish transparent service metrics (e.g., average delivery times, refund processing times) to rebuild trust and demonstrate accountability.
Scale Clarity's AI Agents to provide advanced analytics on customer sentiment and emerging issues, supporting continuous improvement and rapid response to new pain points.
Stage 1
Conduct a comprehensive technical audit and urgent bug fixes for the app to address frequent crashes and login failures, as repeatedly cited in user reviews.
Implement clear, real-time notifications for order status changes and cancellations to reduce confusion and frustration reported by customers.
Trial Clarity's AI Agents to provide instant, multilingual responses to common support queries, as many users report language barriers and unhelpful automated replies.
Stage 2
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on feedback regarding app usability, order fulfillment, and support quality.
Regularly publish transparent service metrics (e.g., average delivery times, refund processing times) to rebuild trust and demonstrate accountability.
Deploy Clarity's AI Agents to proactively monitor and flag failed transactions or unfulfilled orders, enabling faster intervention and customer communication.
Stage 3
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on feedback regarding app usability, order fulfillment, and support quality.
Regularly publish transparent service metrics (e.g., average delivery times, refund processing times) to rebuild trust and demonstrate accountability.
Scale Clarity's AI Agents to provide advanced analytics on customer sentiment and emerging issues, supporting continuous improvement and rapid response to new pain points.
Stage 1
Conduct a comprehensive technical audit and urgent bug fixes for the app to address frequent crashes and login failures, as repeatedly cited in user reviews.
Implement clear, real-time notifications for order status changes and cancellations to reduce confusion and frustration reported by customers.
Trial Clarity's AI Agents to provide instant, multilingual responses to common support queries, as many users report language barriers and unhelpful automated replies.
Stage 2
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on feedback regarding app usability, order fulfillment, and support quality.
Regularly publish transparent service metrics (e.g., average delivery times, refund processing times) to rebuild trust and demonstrate accountability.
Deploy Clarity's AI Agents to proactively monitor and flag failed transactions or unfulfilled orders, enabling faster intervention and customer communication.
Stage 3
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on feedback regarding app usability, order fulfillment, and support quality.
Regularly publish transparent service metrics (e.g., average delivery times, refund processing times) to rebuild trust and demonstrate accountability.
Scale Clarity's AI Agents to provide advanced analytics on customer sentiment and emerging issues, supporting continuous improvement and rapid response to new pain points.
Your voice of customer, unified
Your voice of customer, unified
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Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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