Landmark Arabia
Landmark Arabia
Landmark Arabia
20
20
Overall CX Score
Overall CX Score
Landmark Arabia
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit
CX Intelligence
Key Metrics
CX Intelligence
Key Metrics
20
20
Customer Rating Score
Customer Rating Score
4
4
Support Sentiment Score
Support Sentiment Score
2
2
Recommendation Intent Score
Recommendation Intent Score
Score Breakdown
Score Breakdown
Score Breakdown
of Landmark Arabia's CX Intelligence Score
of Landmark Arabia's CX Intelligence Score
of Landmark Arabia's CX Intelligence Score
The average rating is extremely low, with the vast majority of reviews assigning 1 star out of 5. Only a small minority of users gave positive ratings, and even among those, some mentioned issues. The overall distribution is heavily skewed toward the lowest possible score, indicating widespread dissatisfaction.
Customer Review Score: 20
The average rating is extremely low, with the vast majority of reviews assigning 1 star out of 5. Only a small minority of users gave positive ratings, and even among those, some mentioned issues. The overall distribution is heavily skewed toward the lowest possible score, indicating widespread dissatisfaction.
Customer Review Score: 20
The average rating is extremely low, with the vast majority of reviews assigning 1 star out of 5. Only a small minority of users gave positive ratings, and even among those, some mentioned issues. The overall distribution is heavily skewed toward the lowest possible score, indicating widespread dissatisfaction.
Customer Review Score: 20
Customer support sentiment is overwhelmingly negative. Users consistently report unresponsive or unhelpful customer service, long wait times, unresolved complaints, and a lack of follow-up. Many reviews describe frustration with both online and phone support, with some stating that no one ever responds. There are very few positive mentions of support, and these are vastly outnumbered by negative experiences.
Customer Support Sentiment Score: 4
Customer support sentiment is overwhelmingly negative. Users consistently report unresponsive or unhelpful customer service, long wait times, unresolved complaints, and a lack of follow-up. Many reviews describe frustration with both online and phone support, with some stating that no one ever responds. There are very few positive mentions of support, and these are vastly outnumbered by negative experiences.
Customer Support Sentiment Score: 4
Customer support sentiment is overwhelmingly negative. Users consistently report unresponsive or unhelpful customer service, long wait times, unresolved complaints, and a lack of follow-up. Many reviews describe frustration with both online and phone support, with some stating that no one ever responds. There are very few positive mentions of support, and these are vastly outnumbered by negative experiences.
Customer Support Sentiment Score: 4
Almost all reviews explicitly advise against using the brand, with many users stating they will never purchase again or warning others not to buy. Promoter intent is extremely rare, and most positive reviews do not mention recommending the brand. The overall intent to recommend is nearly absent.
Customer Recommendation Intent Score: 2
Almost all reviews explicitly advise against using the brand, with many users stating they will never purchase again or warning others not to buy. Promoter intent is extremely rare, and most positive reviews do not mention recommending the brand. The overall intent to recommend is nearly absent.
Customer Recommendation Intent Score: 2
Almost all reviews explicitly advise against using the brand, with many users stating they will never purchase again or warning others not to buy. Promoter intent is extremely rare, and most positive reviews do not mention recommending the brand. The overall intent to recommend is nearly absent.
Customer Recommendation Intent Score: 2
Key Findings
Key Findings
Key Findings
Product Quality
Strengths
Some users praise the variety and quality of products, with a few highlighting good offers and easy navigation in the app. A minority of customers report fast delivery and a positive shopping experience, especially in physical stores. There are occasional mentions of attractive product displays and clear product information. However, these strengths are mentioned infrequently compared to the volume of negative feedback.
Product Quality
Strengths
Some users praise the variety and quality of products, with a few highlighting good offers and easy navigation in the app. A minority of customers report fast delivery and a positive shopping experience, especially in physical stores. There are occasional mentions of attractive product displays and clear product information. However, these strengths are mentioned infrequently compared to the volume of negative feedback.
Product Quality
Strengths
Some users praise the variety and quality of products, with a few highlighting good offers and easy navigation in the app. A minority of customers report fast delivery and a positive shopping experience, especially in physical stores. There are occasional mentions of attractive product displays and clear product information. However, these strengths are mentioned infrequently compared to the volume of negative feedback.
Service Improvements
Opportunities
Improving customer service responsiveness and follow-up is a major opportunity, as many users complain about unreturned calls, emails, and unresolved issues. Streamlining the delivery process and ensuring accurate, timely shipments would address a significant pain point. Enhancing the app's reliability and fixing technical issues could improve the user experience and reduce frustration.
Service Improvements
Opportunities
Improving customer service responsiveness and follow-up is a major opportunity, as many users complain about unreturned calls, emails, and unresolved issues. Streamlining the delivery process and ensuring accurate, timely shipments would address a significant pain point. Enhancing the app's reliability and fixing technical issues could improve the user experience and reduce frustration.
Service Improvements
Opportunities
Improving customer service responsiveness and follow-up is a major opportunity, as many users complain about unreturned calls, emails, and unresolved issues. Streamlining the delivery process and ensuring accurate, timely shipments would address a significant pain point. Enhancing the app's reliability and fixing technical issues could improve the user experience and reduce frustration.
Service Failures
Critical Issues
Critical issues include severe delays or failures in delivery, unresponsive or ineffective customer support, and problems with refunds and returns. Many users report receiving damaged or incomplete products, with no resolution or compensation. The app is frequently described as unusable due to crashes, slow performance, and missing features. Trust in the brand is severely eroded, with repeated mentions of lost money, broken promises, and accusations of fraud.
Service Failures
Critical Issues
Critical issues include severe delays or failures in delivery, unresponsive or ineffective customer support, and problems with refunds and returns. Many users report receiving damaged or incomplete products, with no resolution or compensation. The app is frequently described as unusable due to crashes, slow performance, and missing features. Trust in the brand is severely eroded, with repeated mentions of lost money, broken promises, and accusations of fraud.
Service Failures
Critical Issues
Critical issues include severe delays or failures in delivery, unresponsive or ineffective customer support, and problems with refunds and returns. Many users report receiving damaged or incomplete products, with no resolution or compensation. The app is frequently described as unusable due to crashes, slow performance, and missing features. Trust in the brand is severely eroded, with repeated mentions of lost money, broken promises, and accusations of fraud.
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Promoter
HomeCentre’s app is a game-changer for home styling. Smooth navigation, fast loading, and stunning visuals make browsing a pleasure. I love how easy it is to find curated collections, track orders, and access exclusive deals. The product descriptions are clear, and the checkout process is seamless. Whether you're upgrading your living room or gifting something special, this app delivers quality and convenience. Highly recommended for anyone who values style and service!
Neutral
The sale price changes once you click on the item. I dunno why but please be careful when you add to cart.
Detractor
I had a terrible experience with Home Centre. The management is extremely poor, and the customer service is completely unprofessional. After purchasing my items, they kept changing the delivery date without any consultation or notification. Each time I followed up, I received different excuses and even false promises just to delay the process. It has now been over a month, and I still haven’t received a proper or confirmed delivery date. They make everything sound smooth before you buy, but once payment is done, the reality is either you cancel your order or wait endlessly for weeks. Their follow-up is terrible, their communication is inconsistent, and they clearly do not respect their customers’ time or trust. I do not recommend Home Centre at all — this has been one of the worst shopping experiences I’ve ever had.
Customized Action Plan
Customized Action Plan
Customized Action Plan
Stage 1
Implement a dedicated escalation channel for unresolved delivery and refund issues, as many reviews cite lack of follow-up and lost money.
Conduct a technical audit and immediate bug fixes for the app to address frequent crashes, slow performance, and missing features reported by users.
Trial Clarity's AI Agents to provide instant responses to common customer inquiries and reduce wait times, as users report no replies via chat, email, or phone.
Stage 2
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on customer feedback, focusing on delivery, support, and app usability.
Introduce a transparent, time-bound refund and return policy with automated status notifications, as delays and lack of clarity are major sources of dissatisfaction.
Deploy Clarity's AI Agents to handle order tracking, status updates, and initial complaint intake, based on the high volume of support-related pain points.
Stage 3
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on customer feedback, focusing on delivery, support, and app usability.
Introduce a transparent, time-bound refund and return policy with automated status notifications, as delays and lack of clarity are major sources of dissatisfaction.
Scale Clarity's AI Agents to provide multilingual support and real-time VoC analytics, enabling rapid identification and resolution of emerging issues.
Stage 1
Implement a dedicated escalation channel for unresolved delivery and refund issues, as many reviews cite lack of follow-up and lost money.
Conduct a technical audit and immediate bug fixes for the app to address frequent crashes, slow performance, and missing features reported by users.
Trial Clarity's AI Agents to provide instant responses to common customer inquiries and reduce wait times, as users report no replies via chat, email, or phone.
Stage 2
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on customer feedback, focusing on delivery, support, and app usability.
Introduce a transparent, time-bound refund and return policy with automated status notifications, as delays and lack of clarity are major sources of dissatisfaction.
Deploy Clarity's AI Agents to handle order tracking, status updates, and initial complaint intake, based on the high volume of support-related pain points.
Stage 3
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on customer feedback, focusing on delivery, support, and app usability.
Introduce a transparent, time-bound refund and return policy with automated status notifications, as delays and lack of clarity are major sources of dissatisfaction.
Scale Clarity's AI Agents to provide multilingual support and real-time VoC analytics, enabling rapid identification and resolution of emerging issues.
Stage 1
Implement a dedicated escalation channel for unresolved delivery and refund issues, as many reviews cite lack of follow-up and lost money.
Conduct a technical audit and immediate bug fixes for the app to address frequent crashes, slow performance, and missing features reported by users.
Trial Clarity's AI Agents to provide instant responses to common customer inquiries and reduce wait times, as users report no replies via chat, email, or phone.
Stage 2
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on customer feedback, focusing on delivery, support, and app usability.
Introduce a transparent, time-bound refund and return policy with automated status notifications, as delays and lack of clarity are major sources of dissatisfaction.
Deploy Clarity's AI Agents to handle order tracking, status updates, and initial complaint intake, based on the high volume of support-related pain points.
Stage 3
Launch a Voice of Customer (VoC) program to systematically collect, analyze, and act on customer feedback, focusing on delivery, support, and app usability.
Introduce a transparent, time-bound refund and return policy with automated status notifications, as delays and lack of clarity are major sources of dissatisfaction.
Scale Clarity's AI Agents to provide multilingual support and real-time VoC analytics, enabling rapid identification and resolution of emerging issues.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal