Carrefour
Carrefour
Carrefour
29
29
Overall CX Score
Overall CX Score
Carrefour
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit
CX Intelligence
Key Metrics
CX Intelligence
Key Metrics
29
29
Customer Rating Score
Customer Rating Score
14
14
Support Sentiment Score
Support Sentiment Score
2
2
Recommendation Intent Score
Recommendation Intent Score
Score Breakdown
Score Breakdown
Score Breakdown
of Carrefour's CX Intelligence Score
of Carrefour's CX Intelligence Score
of Carrefour's CX Intelligence Score
The overall rating score is low, with a significant volume of 1-star reviews and a minority of 5-star ratings. Many users report severe dissatisfaction with the app's performance, delivery reliability, and product quality. While some positive reviews praise fast delivery and product variety, these are outweighed by negative experiences. The average sentiment is strongly negative, reflecting widespread frustration.
Customer Review Score: 29
The overall rating score is low, with a significant volume of 1-star reviews and a minority of 5-star ratings. Many users report severe dissatisfaction with the app's performance, delivery reliability, and product quality. While some positive reviews praise fast delivery and product variety, these are outweighed by negative experiences. The average sentiment is strongly negative, reflecting widespread frustration.
Customer Review Score: 29
The overall rating score is low, with a significant volume of 1-star reviews and a minority of 5-star ratings. Many users report severe dissatisfaction with the app's performance, delivery reliability, and product quality. While some positive reviews praise fast delivery and product variety, these are outweighed by negative experiences. The average sentiment is strongly negative, reflecting widespread frustration.
Customer Review Score: 29
Support sentiment is very poor, as evidenced by hundreds of reviews citing unresponsive or ineffective customer service. Users frequently mention unresolved complaints, lack of refunds, and difficulty reaching support through any channel. Even when customer service responds, many users report that their issues remain unsolved for weeks or months. The few positive mentions of support are rare and do not offset the dominant negative trend.
Customer Support Sentiment Score: 14
Support sentiment is very poor, as evidenced by hundreds of reviews citing unresponsive or ineffective customer service. Users frequently mention unresolved complaints, lack of refunds, and difficulty reaching support through any channel. Even when customer service responds, many users report that their issues remain unsolved for weeks or months. The few positive mentions of support are rare and do not offset the dominant negative trend.
Customer Support Sentiment Score: 14
Support sentiment is very poor, as evidenced by hundreds of reviews citing unresponsive or ineffective customer service. Users frequently mention unresolved complaints, lack of refunds, and difficulty reaching support through any channel. Even when customer service responds, many users report that their issues remain unsolved for weeks or months. The few positive mentions of support are rare and do not offset the dominant negative trend.
Customer Support Sentiment Score: 14
Recommendation intent is extremely low, with many users explicitly stating they will never use the app again or are deleting it. Numerous reviews warn others not to use the service, citing repeated negative experiences. Only a small fraction of users recommend the app, and these are often based on isolated positive experiences. The overwhelming majority of feedback discourages new users from trying the brand.
Customer Recommendation Intent Score: 2
Recommendation intent is extremely low, with many users explicitly stating they will never use the app again or are deleting it. Numerous reviews warn others not to use the service, citing repeated negative experiences. Only a small fraction of users recommend the app, and these are often based on isolated positive experiences. The overwhelming majority of feedback discourages new users from trying the brand.
Customer Recommendation Intent Score: 2
Recommendation intent is extremely low, with many users explicitly stating they will never use the app again or are deleting it. Numerous reviews warn others not to use the service, citing repeated negative experiences. Only a small fraction of users recommend the app, and these are often based on isolated positive experiences. The overwhelming majority of feedback discourages new users from trying the brand.
Customer Recommendation Intent Score: 2
Key Findings
Key Findings
Key Findings
Wide Selection
Strengths
Some users appreciate the wide product selection, competitive offers, and occasional fast delivery. A minority of reviews highlight the convenience of online shopping and the availability of fresh products when orders are fulfilled correctly. The app is praised for being user-friendly by a subset of customers, especially for basic browsing and order placement. A few customers mention positive experiences with polite delivery staff.
Wide Selection
Strengths
Some users appreciate the wide product selection, competitive offers, and occasional fast delivery. A minority of reviews highlight the convenience of online shopping and the availability of fresh products when orders are fulfilled correctly. The app is praised for being user-friendly by a subset of customers, especially for basic browsing and order placement. A few customers mention positive experiences with polite delivery staff.
Wide Selection
Strengths
Some users appreciate the wide product selection, competitive offers, and occasional fast delivery. A minority of reviews highlight the convenience of online shopping and the availability of fresh products when orders are fulfilled correctly. The app is praised for being user-friendly by a subset of customers, especially for basic browsing and order placement. A few customers mention positive experiences with polite delivery staff.
Service Optimization
Opportunities
There is a clear opportunity to improve app stability, as many users report crashes, blank screens, and login issues. Enhancing the accuracy and responsiveness of customer support would address a major pain point. Improving the reliability of delivery times and ensuring all ordered items are included and in good condition could restore trust. Transparent communication about out-of-stock items and refunds is needed.
Service Optimization
Opportunities
There is a clear opportunity to improve app stability, as many users report crashes, blank screens, and login issues. Enhancing the accuracy and responsiveness of customer support would address a major pain point. Improving the reliability of delivery times and ensuring all ordered items are included and in good condition could restore trust. Transparent communication about out-of-stock items and refunds is needed.
Service Optimization
Opportunities
There is a clear opportunity to improve app stability, as many users report crashes, blank screens, and login issues. Enhancing the accuracy and responsiveness of customer support would address a major pain point. Improving the reliability of delivery times and ensuring all ordered items are included and in good condition could restore trust. Transparent communication about out-of-stock items and refunds is needed.
Service Failure
Critical Issues
Critical issues include persistent app malfunctions (crashes, blank screens, failed logins), unreliable delivery (delays, missing or wrong items), and a non-functional or unresponsive customer support system. Many users report not receiving refunds for missing or damaged products, sometimes waiting weeks or never receiving them at all. There are widespread complaints about poor product quality, especially for fresh items, and misleading promotions or discount codes that do not work. These problems have led to a significant loss of customer trust and mass user attrition.
Service Failure
Critical Issues
Critical issues include persistent app malfunctions (crashes, blank screens, failed logins), unreliable delivery (delays, missing or wrong items), and a non-functional or unresponsive customer support system. Many users report not receiving refunds for missing or damaged products, sometimes waiting weeks or never receiving them at all. There are widespread complaints about poor product quality, especially for fresh items, and misleading promotions or discount codes that do not work. These problems have led to a significant loss of customer trust and mass user attrition.
Service Failure
Critical Issues
Critical issues include persistent app malfunctions (crashes, blank screens, failed logins), unreliable delivery (delays, missing or wrong items), and a non-functional or unresponsive customer support system. Many users report not receiving refunds for missing or damaged products, sometimes waiting weeks or never receiving them at all. There are widespread complaints about poor product quality, especially for fresh items, and misleading promotions or discount codes that do not work. These problems have led to a significant loss of customer trust and mass user attrition.
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Promoter
best app to order from,I recommend it for everyone who needs quick delivery everything you can need they have it.
Neutral
The app is good and convenient. I would like to give 5 stars but you only deserve 3 because you're not honest about the delivery time. It's not 60 minutes. It's at least 3 hours at best.
Detractor
This is the worst online shopping app that I've ever experienced. Your service are really slow and horrible which can even cause shame n embarrassment to your customers towards their families and colleagues if they are having an agent event and order from your app.I have even decided to quit using your app for shopping purposes.
Customized Action Plan
Customized Action Plan
Customized Action Plan
Stage 1
Conduct urgent bug fixes to address app crashes, blank screens, and login failures, as these are the most frequently reported technical issues.
Implement a clear and visible in-app notification system to inform users about order status changes, delays, or out-of-stock items, based on repeated complaints about lack of communication.
Trial Clarity's AI Agents to automate initial customer support responses and triage, reducing the backlog of unresolved tickets and improving response times as highlighted by user frustration.
Stage 2
Establish a Voice of Customer (VoC) program to systematically collect, analyze, and act on user feedback regarding app usability, delivery, and support.
Launch proactive communication campaigns to rebuild trust, including transparent updates on app improvements, delivery reliability, and compensation for past issues.
Deploy Clarity's AI Agents to handle routine support queries, order tracking, and refund status updates, freeing human agents to resolve complex cases and improving overall support efficiency.
Stage 3
Establish a Voice of Customer (VoC) program to systematically collect, analyze, and act on user feedback regarding app usability, delivery, and support.
Launch proactive communication campaigns to rebuild trust, including transparent updates on app improvements, delivery reliability, and compensation for past issues.
Scale Clarity's AI Agents to provide multilingual, 24/7 support and integrate VoC analytics for continuous CX improvement, as users report issues in multiple languages and time zones.
Stage 1
Conduct urgent bug fixes to address app crashes, blank screens, and login failures, as these are the most frequently reported technical issues.
Implement a clear and visible in-app notification system to inform users about order status changes, delays, or out-of-stock items, based on repeated complaints about lack of communication.
Trial Clarity's AI Agents to automate initial customer support responses and triage, reducing the backlog of unresolved tickets and improving response times as highlighted by user frustration.
Stage 2
Establish a Voice of Customer (VoC) program to systematically collect, analyze, and act on user feedback regarding app usability, delivery, and support.
Launch proactive communication campaigns to rebuild trust, including transparent updates on app improvements, delivery reliability, and compensation for past issues.
Deploy Clarity's AI Agents to handle routine support queries, order tracking, and refund status updates, freeing human agents to resolve complex cases and improving overall support efficiency.
Stage 3
Establish a Voice of Customer (VoC) program to systematically collect, analyze, and act on user feedback regarding app usability, delivery, and support.
Launch proactive communication campaigns to rebuild trust, including transparent updates on app improvements, delivery reliability, and compensation for past issues.
Scale Clarity's AI Agents to provide multilingual, 24/7 support and integrate VoC analytics for continuous CX improvement, as users report issues in multiple languages and time zones.
Stage 1
Conduct urgent bug fixes to address app crashes, blank screens, and login failures, as these are the most frequently reported technical issues.
Implement a clear and visible in-app notification system to inform users about order status changes, delays, or out-of-stock items, based on repeated complaints about lack of communication.
Trial Clarity's AI Agents to automate initial customer support responses and triage, reducing the backlog of unresolved tickets and improving response times as highlighted by user frustration.
Stage 2
Establish a Voice of Customer (VoC) program to systematically collect, analyze, and act on user feedback regarding app usability, delivery, and support.
Launch proactive communication campaigns to rebuild trust, including transparent updates on app improvements, delivery reliability, and compensation for past issues.
Deploy Clarity's AI Agents to handle routine support queries, order tracking, and refund status updates, freeing human agents to resolve complex cases and improving overall support efficiency.
Stage 3
Establish a Voice of Customer (VoC) program to systematically collect, analyze, and act on user feedback regarding app usability, delivery, and support.
Launch proactive communication campaigns to rebuild trust, including transparent updates on app improvements, delivery reliability, and compensation for past issues.
Scale Clarity's AI Agents to provide multilingual, 24/7 support and integrate VoC analytics for continuous CX improvement, as users report issues in multiple languages and time zones.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal