Arab National Bank
Arab National Bank
Arab National Bank
80
80
Overall CX Score
Overall CX Score
Arab National Bank
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit
CX Intelligence
Key Metrics
CX Intelligence
Key Metrics
80
80
Customer Rating Score
Customer Rating Score
30
30
Support Sentiment Score
Support Sentiment Score
18
18
Recommendation Intent Score
Recommendation Intent Score
Score Breakdown
Score Breakdown
Score Breakdown
of Arab National Bank's CX Intelligence Score
of Arab National Bank's CX Intelligence Score
of Arab National Bank's CX Intelligence Score
The majority of reviews for ANB are highly positive, with a large volume of 5-star ratings and frequent praise for ease of use, speed, and service quality. However, there is a significant minority of 1- and 2-star ratings citing persistent issues such as app slowness, frequent crashes, login problems, and poor update experiences. The overall average rating is pulled down by these recurring technical complaints, but the positive ratings remain dominant. This results in a strong but not perfect rating score.
Customer Review Score: 80
The majority of reviews for ANB are highly positive, with a large volume of 5-star ratings and frequent praise for ease of use, speed, and service quality. However, there is a significant minority of 1- and 2-star ratings citing persistent issues such as app slowness, frequent crashes, login problems, and poor update experiences. The overall average rating is pulled down by these recurring technical complaints, but the positive ratings remain dominant. This results in a strong but not perfect rating score.
Customer Review Score: 80
The majority of reviews for ANB are highly positive, with a large volume of 5-star ratings and frequent praise for ease of use, speed, and service quality. However, there is a significant minority of 1- and 2-star ratings citing persistent issues such as app slowness, frequent crashes, login problems, and poor update experiences. The overall average rating is pulled down by these recurring technical complaints, but the positive ratings remain dominant. This results in a strong but not perfect rating score.
Customer Review Score: 80
Customer sentiment towards support is generally favorable, with many users expressing satisfaction with the helpfulness and responsiveness of staff, especially in-branch. Nonetheless, a notable number of reviews report frustration with customer service, particularly regarding unresolved technical issues, lack of follow-up, and slow or unhelpful responses via phone or app support. The positive experiences outweigh the negative, but the negative feedback is consistent and specific. This mix yields a moderately high support sentiment score.
Customer Support Sentiment Score: 30
Customer sentiment towards support is generally favorable, with many users expressing satisfaction with the helpfulness and responsiveness of staff, especially in-branch. Nonetheless, a notable number of reviews report frustration with customer service, particularly regarding unresolved technical issues, lack of follow-up, and slow or unhelpful responses via phone or app support. The positive experiences outweigh the negative, but the negative feedback is consistent and specific. This mix yields a moderately high support sentiment score.
Customer Support Sentiment Score: 30
Customer sentiment towards support is generally favorable, with many users expressing satisfaction with the helpfulness and responsiveness of staff, especially in-branch. Nonetheless, a notable number of reviews report frustration with customer service, particularly regarding unresolved technical issues, lack of follow-up, and slow or unhelpful responses via phone or app support. The positive experiences outweigh the negative, but the negative feedback is consistent and specific. This mix yields a moderately high support sentiment score.
Customer Support Sentiment Score: 30
A large proportion of users explicitly recommend ANB, describing it as their preferred or favorite bank and encouraging others to use it. Many reviews use strong language such as 'best bank,' 'highly recommended,' and 'I advise my friends and family.' However, a smaller but vocal group of detractors strongly advise against using the app or bank due to unresolved issues. Overall, recommendation intent is high but not universal.
Customer Recommendation Intent Score: 18
A large proportion of users explicitly recommend ANB, describing it as their preferred or favorite bank and encouraging others to use it. Many reviews use strong language such as 'best bank,' 'highly recommended,' and 'I advise my friends and family.' However, a smaller but vocal group of detractors strongly advise against using the app or bank due to unresolved issues. Overall, recommendation intent is high but not universal.
Customer Recommendation Intent Score: 18
A large proportion of users explicitly recommend ANB, describing it as their preferred or favorite bank and encouraging others to use it. Many reviews use strong language such as 'best bank,' 'highly recommended,' and 'I advise my friends and family.' However, a smaller but vocal group of detractors strongly advise against using the app or bank due to unresolved issues. Overall, recommendation intent is high but not universal.
Customer Recommendation Intent Score: 18
Key Findings
Key Findings
Key Findings
User-Friendly Banking
Strengths
ANB is widely praised for its user-friendly app interface, fast and easy banking transactions, and comprehensive range of services. Many customers highlight the convenience of digital banking, security features, and the professionalism of in-branch staff. The app is frequently described as better than previous versions and superior to some competitors in certain aspects. Positive feedback also notes ongoing improvements and updates.
User-Friendly Banking
Strengths
ANB is widely praised for its user-friendly app interface, fast and easy banking transactions, and comprehensive range of services. Many customers highlight the convenience of digital banking, security features, and the professionalism of in-branch staff. The app is frequently described as better than previous versions and superior to some competitors in certain aspects. Positive feedback also notes ongoing improvements and updates.
User-Friendly Banking
Strengths
ANB is widely praised for its user-friendly app interface, fast and easy banking transactions, and comprehensive range of services. Many customers highlight the convenience of digital banking, security features, and the professionalism of in-branch staff. The app is frequently described as better than previous versions and superior to some competitors in certain aspects. Positive feedback also notes ongoing improvements and updates.
Feature Enhancement
Opportunities
There is a clear opportunity to address persistent technical issues, especially app slowness, frequent crashes, and login failures, which are repeatedly mentioned in negative reviews. Enhancing customer support responsiveness, particularly for digital channels, would improve overall satisfaction. Additional features such as biometric login, more intuitive navigation, and better error messaging are requested by users. Proactive communication about updates and issue resolution could further build trust.
Feature Enhancement
Opportunities
There is a clear opportunity to address persistent technical issues, especially app slowness, frequent crashes, and login failures, which are repeatedly mentioned in negative reviews. Enhancing customer support responsiveness, particularly for digital channels, would improve overall satisfaction. Additional features such as biometric login, more intuitive navigation, and better error messaging are requested by users. Proactive communication about updates and issue resolution could further build trust.
Feature Enhancement
Opportunities
There is a clear opportunity to address persistent technical issues, especially app slowness, frequent crashes, and login failures, which are repeatedly mentioned in negative reviews. Enhancing customer support responsiveness, particularly for digital channels, would improve overall satisfaction. Additional features such as biometric login, more intuitive navigation, and better error messaging are requested by users. Proactive communication about updates and issue resolution could further build trust.
System Failures
Critical Issues
Critical issues include frequent app crashes, slow performance, and difficulties with login and authentication, which prevent some users from accessing their accounts or completing transactions. Several users report unresolved problems even after multiple support contacts, leading to frustration and, in some cases, loss of access to funds. Complaints about poor customer service, especially for technical support, are persistent. These issues have led some customers to switch banks or strongly discourage others from using ANB.
System Failures
Critical Issues
Critical issues include frequent app crashes, slow performance, and difficulties with login and authentication, which prevent some users from accessing their accounts or completing transactions. Several users report unresolved problems even after multiple support contacts, leading to frustration and, in some cases, loss of access to funds. Complaints about poor customer service, especially for technical support, are persistent. These issues have led some customers to switch banks or strongly discourage others from using ANB.
System Failures
Critical Issues
Critical issues include frequent app crashes, slow performance, and difficulties with login and authentication, which prevent some users from accessing their accounts or completing transactions. Several users report unresolved problems even after multiple support contacts, leading to frustration and, in some cases, loss of access to funds. Complaints about poor customer service, especially for technical support, are persistent. These issues have led some customers to switch banks or strongly discourage others from using ANB.
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Quotes
Most Impactful Quotes from Customers
Promoter
This has to be the best application that I encountered in the financial world, keep up the great work.
Neutral
التطبيق سهل وسلس وفيه جميع الخدمات (translated from Arabic: The app is smooth and easy, and has all the services.)
Detractor
التطبيق لا يعمل نهائيا خصوصا بعد التحديث الجديد نرجو حل المشكلة (translated from Arabic: The app does not work at all, especially after the new update. Please fix the problem.)
Customized Action Plan
Customized Action Plan
Customized Action Plan
Stage 1
Conduct a focused technical audit to identify and resolve the most common causes of app slowness and crashes, as repeatedly cited in user reviews.
Implement a rapid-response protocol for login and authentication issues, ensuring users can regain access without repeated support contacts.
Trial Clarity's AI Agents to provide instant troubleshooting guidance for app errors and login failures, as these are frequent pain points.
Stage 2
Establish a continuous feedback loop by inviting users to report bugs and suggest features directly within the app.
Regularly publish transparent updates on issue resolution progress and upcoming enhancements to build user trust.
Deploy Clarity's AI Agents to handle routine support queries and provide proactive notifications about app updates and known issues.
Stage 3
Establish a continuous feedback loop by inviting users to report bugs and suggest features directly within the app.
Regularly publish transparent updates on issue resolution progress and upcoming enhancements to build user trust.
Scale Clarity's AI Agents to analyze Voice of Customer (VoC) data, surfacing emerging pain points and satisfaction drivers for ongoing CX improvement.
Stage 1
Conduct a focused technical audit to identify and resolve the most common causes of app slowness and crashes, as repeatedly cited in user reviews.
Implement a rapid-response protocol for login and authentication issues, ensuring users can regain access without repeated support contacts.
Trial Clarity's AI Agents to provide instant troubleshooting guidance for app errors and login failures, as these are frequent pain points.
Stage 2
Establish a continuous feedback loop by inviting users to report bugs and suggest features directly within the app.
Regularly publish transparent updates on issue resolution progress and upcoming enhancements to build user trust.
Deploy Clarity's AI Agents to handle routine support queries and provide proactive notifications about app updates and known issues.
Stage 3
Establish a continuous feedback loop by inviting users to report bugs and suggest features directly within the app.
Regularly publish transparent updates on issue resolution progress and upcoming enhancements to build user trust.
Scale Clarity's AI Agents to analyze Voice of Customer (VoC) data, surfacing emerging pain points and satisfaction drivers for ongoing CX improvement.
Stage 1
Conduct a focused technical audit to identify and resolve the most common causes of app slowness and crashes, as repeatedly cited in user reviews.
Implement a rapid-response protocol for login and authentication issues, ensuring users can regain access without repeated support contacts.
Trial Clarity's AI Agents to provide instant troubleshooting guidance for app errors and login failures, as these are frequent pain points.
Stage 2
Establish a continuous feedback loop by inviting users to report bugs and suggest features directly within the app.
Regularly publish transparent updates on issue resolution progress and upcoming enhancements to build user trust.
Deploy Clarity's AI Agents to handle routine support queries and provide proactive notifications about app updates and known issues.
Stage 3
Establish a continuous feedback loop by inviting users to report bugs and suggest features directly within the app.
Regularly publish transparent updates on issue resolution progress and upcoming enhancements to build user trust.
Scale Clarity's AI Agents to analyze Voice of Customer (VoC) data, surfacing emerging pain points and satisfaction drivers for ongoing CX improvement.
Your voice of customer, unified
Your voice of customer, unified
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Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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