Zumba
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Zumba's key feedback
A weekly roundup of Zumba's key feedback
A weekly roundup of Zumba's key feedback
Subscription Issues
Many users report problems with subscription management, including being charged without authorization or difficulty accessing paid content. Approximately 15% of users seem to be affected by these issues, leading to frustration and distrust. Example: 'I purchased the annual subscription but can't access classes and support is unresponsive.'
I purchased the annual subscription but can't access classes and support is unresponsive.
Subscription Issues
Many users report problems with subscription management, including being charged without authorization or difficulty accessing paid content. Approximately 15% of users seem to be affected by these issues, leading to frustration and distrust. Example: 'I purchased the annual subscription but can't access classes and support is unresponsive.'
I purchased the annual subscription but can't access classes and support is unresponsive.
Subscription Issues
Many users report problems with subscription management, including being charged without authorization or difficulty accessing paid content. Approximately 15% of users seem to be affected by these issues, leading to frustration and distrust. Example: 'I purchased the annual subscription but can't access classes and support is unresponsive.'
I purchased the annual subscription but can't access classes and support is unresponsive.
Free Trial Concerns
Users express dissatisfaction with the free trial process, citing unexpected charges and lack of reminders about trial expiration. This issue affects around 10% of users, causing them to feel misled and wary of the app. Example: 'I did the free trial, canceled late, and was charged without a refund.'
I did the free trial, canceled late, and was charged without a refund.
Free Trial Concerns
Users express dissatisfaction with the free trial process, citing unexpected charges and lack of reminders about trial expiration. This issue affects around 10% of users, causing them to feel misled and wary of the app. Example: 'I did the free trial, canceled late, and was charged without a refund.'
I did the free trial, canceled late, and was charged without a refund.
Free Trial Concerns
Users express dissatisfaction with the free trial process, citing unexpected charges and lack of reminders about trial expiration. This issue affects around 10% of users, causing them to feel misled and wary of the app. Example: 'I did the free trial, canceled late, and was charged without a refund.'
I did the free trial, canceled late, and was charged without a refund.
Content Availability
Some users are disappointed by the limited availability of free content, feeling that the app pushes them towards paid subscriptions too quickly. This concern is mentioned by about 8% of users, who feel restricted in exploring the app's offerings. Example: 'There's only one free workout video, and you have to pay for more.'
There's only one free workout video, and you have to pay for more.
Content Availability
Some users are disappointed by the limited availability of free content, feeling that the app pushes them towards paid subscriptions too quickly. This concern is mentioned by about 8% of users, who feel restricted in exploring the app's offerings. Example: 'There's only one free workout video, and you have to pay for more.'
There's only one free workout video, and you have to pay for more.
Content Availability
Some users are disappointed by the limited availability of free content, feeling that the app pushes them towards paid subscriptions too quickly. This concern is mentioned by about 8% of users, who feel restricted in exploring the app's offerings. Example: 'There's only one free workout video, and you have to pay for more.'
There's only one free workout video, and you have to pay for more.
Technical Glitches
Technical issues, such as app crashes and casting problems, are reported by users, affecting their ability to enjoy the app fully. Approximately 7% of users experience these glitches, which hinder their workout experience. Example: 'The app for my Apple TV is constantly glitching and crashing.'
The app for my Apple TV is constantly glitching and crashing.
Technical Glitches
Technical issues, such as app crashes and casting problems, are reported by users, affecting their ability to enjoy the app fully. Approximately 7% of users experience these glitches, which hinder their workout experience. Example: 'The app for my Apple TV is constantly glitching and crashing.'
The app for my Apple TV is constantly glitching and crashing.
Technical Glitches
Technical issues, such as app crashes and casting problems, are reported by users, affecting their ability to enjoy the app fully. Approximately 7% of users experience these glitches, which hinder their workout experience. Example: 'The app for my Apple TV is constantly glitching and crashing.'
The app for my Apple TV is constantly glitching and crashing.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Snap Fitness receives high praise for its user-friendly app that effectively tracks workouts and integrates with devices like Apple Watch. Users appreciate the motivational features and the supportive gym community, although some report issues with account setup and app functionality.
Users' choice
Snap Fitness receives high praise for its user-friendly app that effectively tracks workouts and integrates with devices like Apple Watch. Users appreciate the motivational features and the supportive gym community, although some report issues with account setup and app functionality.
Users' choice
Snap Fitness receives high praise for its user-friendly app that effectively tracks workouts and integrates with devices like Apple Watch. Users appreciate the motivational features and the supportive gym community, although some report issues with account setup and app functionality.
Runner up
Zumba is loved for its fun and engaging dance workouts, with users enjoying the variety of classes and the ability to work out at home. However, there are significant complaints about customer service, subscription issues, and technical glitches, which detract from the overall experience.
Runner up
Zumba is loved for its fun and engaging dance workouts, with users enjoying the variety of classes and the ability to work out at home. However, there are significant complaints about customer service, subscription issues, and technical glitches, which detract from the overall experience.
Runner up
Zumba is loved for its fun and engaging dance workouts, with users enjoying the variety of classes and the ability to work out at home. However, there are significant complaints about customer service, subscription issues, and technical glitches, which detract from the overall experience.
Straggler
Dance Fitness With Lizy is criticized for technical issues, particularly with video playback and music copyright problems, leading to a frustrating user experience. Despite the potential for a good workout, the app's execution and customer service are seen as lacking.
Straggler
Dance Fitness With Lizy is criticized for technical issues, particularly with video playback and music copyright problems, leading to a frustrating user experience. Despite the potential for a good workout, the app's execution and customer service are seen as lacking.
Straggler
Dance Fitness With Lizy is criticized for technical issues, particularly with video playback and music copyright problems, leading to a frustrating user experience. Despite the potential for a good workout, the app's execution and customer service are seen as lacking.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Subscription Issues
Users face unauthorized charges and difficulties accessing paid content despite having active subscriptions. This leads to frustration and a perception of poor business practices.
Free Trial Concerns
The app's free trial policy is causing dissatisfaction due to unexpected charges and lack of reminders before the trial ends. This results in users feeling misled and financially exploited.
Customer Support Gaps
There is a significant lack of response from customer support, leaving users unable to resolve issues related to subscriptions and app functionality. This negatively impacts user trust and satisfaction.
Content Availability
Users are disappointed by the limited availability of free workout content, which restricts their ability to fully experience the app without a subscription. This limits user engagement and retention.
Technical Glitches
Technical issues such as app crashes and casting problems on devices like Apple TV hinder the user experience. These glitches prevent users from fully utilizing the app's features.
Screen Size Limitations
The app's usability is compromised on smaller screens, making it difficult for users to follow workouts effectively. This affects users who rely on mobile devices for their fitness routines.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal