ZeeMee: College Chat & Friends
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Notification Overload
Many users are overwhelmed by excessive notifications, which can be disruptive and lead to turning off notifications entirely. This affects around 15% of users, who find the constant alerts frustrating and unnecessary. Example: 'I get like 90 notifications from this app IN A ROW, it's so disruptive.'
This app sends WAY too many notifications, even if you set it up to only alert you of 'important' messages.
App Crashes and Glitches
Frequent app crashes and glitches hinder user experience, with about 20% of users reporting issues such as the app freezing, crashing, or failing to load messages. This significantly impacts usability and user satisfaction. Example: 'The app crashes every time I attempt to upload a video.'
The app crashes when I open it.
Inadequate Customer Support
Users express frustration with the lack of timely and effective customer support, especially when dealing with account issues or app glitches. Approximately 12% of users feel unsupported, which diminishes trust in the app. Example: 'Their customer service doesn't reply either, so don't bother.'
I've tried contacting the support team. No one has answered the entire week!
Users' choice
Discord is praised for its robust features and ease of use, especially for gaming and community building. However, users have reported issues with app crashes, bugs, and concerns about security and inappropriate content.
Runner up
WhatsApp is appreciated for its simplicity and widespread use for communication with friends and family. Users, however, express frustration with frequent updates, account restrictions, and issues with app functionality.
Straggler
ZeeMee is valued for helping college students connect and find roommates, but users report frequent app crashes, slow performance, and issues with uploading content, which hinder the overall experience.
Verification Issues
Users face significant challenges with phone number verification, preventing them from accessing the app. This issue is compounded by unresponsive customer support, leaving users unable to resolve the problem.
Notification Overload
The app sends excessive notifications, including irrelevant updates, which overwhelms users and disrupts their experience. Users find it difficult to manage these notifications effectively.
School Availability
Many users are frustrated by the absence of their local or intended colleges in the app, limiting their ability to connect with relevant communities. This lack of coverage diminishes the app's utility for these users.
App Crashes
Frequent app crashes and slow performance hinder users' ability to engage with the platform effectively. These technical issues lead to a frustrating user experience.
Content Moderation
Inadequate content moderation allows inappropriate behavior and harassment to persist, creating a toxic environment for users. Reports of harassment are not being addressed promptly or effectively.
Profile and Chat Bugs
Users encounter bugs when trying to update profiles or engage in chats, such as messages not loading or disappearing. These issues disrupt communication and diminish the app's reliability.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
