InStories Reels & Story Maker
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 30% of users express frustration with the subscription model, particularly the difficulty in canceling and unexpected charges during free trials. Many users feel trapped in a subscription they did not intend to purchase.'s key feedback
A weekly roundup of Around 30% of users express frustration with the subscription model, particularly the difficulty in canceling and unexpected charges during free trials. Many users feel trapped in a subscription they did not intend to purchase.'s key feedback
A weekly roundup of Around 30% of users express frustration with the subscription model, particularly the difficulty in canceling and unexpected charges during free trials. Many users feel trapped in a subscription they did not intend to purchase.'s key feedback
Misleading Pricing
A significant number of users, approximately 40%, report feeling misled by the app's pricing structure. They are often surprised by additional charges after subscribing, as many features require further payments beyond the initial subscription fee.
I paid for the Pro subscription, but I still need to upgrade to access the AI features.
Misleading Pricing
A significant number of users, approximately 40%, report feeling misled by the app's pricing structure. They are often surprised by additional charges after subscribing, as many features require further payments beyond the initial subscription fee.
I paid for the Pro subscription, but I still need to upgrade to access the AI features.
Misleading Pricing
A significant number of users, approximately 40%, report feeling misled by the app's pricing structure. They are often surprised by additional charges after subscribing, as many features require further payments beyond the initial subscription fee.
I paid for the Pro subscription, but I still need to upgrade to access the AI features.
Subscription Issues
Around 30% of users express frustration with the subscription model, particularly the difficulty in canceling and unexpected charges during free trials. Many users feel trapped in a subscription they did not intend to purchase.
I signed up for a free trial but was charged $180 without my consent.
Subscription Issues
Around 30% of users express frustration with the subscription model, particularly the difficulty in canceling and unexpected charges during free trials. Many users feel trapped in a subscription they did not intend to purchase.
I signed up for a free trial but was charged $180 without my consent.
Subscription Issues
Around 30% of users express frustration with the subscription model, particularly the difficulty in canceling and unexpected charges during free trials. Many users feel trapped in a subscription they did not intend to purchase.
I signed up for a free trial but was charged $180 without my consent.
Limited Free Access
Approximately 25% of users are dissatisfied with the limited functionality available without a subscription. They find it difficult to try the app's features without committing to a paid plan, which they feel is unfair.
You can't do anything unless you pay, which makes it impossible to test the app first.
Limited Free Access
Approximately 25% of users are dissatisfied with the limited functionality available without a subscription. They find it difficult to try the app's features without committing to a paid plan, which they feel is unfair.
You can't do anything unless you pay, which makes it impossible to test the app first.
Limited Free Access
Approximately 25% of users are dissatisfied with the limited functionality available without a subscription. They find it difficult to try the app's features without committing to a paid plan, which they feel is unfair.
You can't do anything unless you pay, which makes it impossible to test the app first.
Complex User Interface
About 15% of users find the app's interface too complicated and not user-friendly, especially for beginners. This complexity makes it challenging for users to create content efficiently.
The app is too complicated and takes too long to do everything from a phone.
Complex User Interface
About 15% of users find the app's interface too complicated and not user-friendly, especially for beginners. This complexity makes it challenging for users to create content efficiently.
The app is too complicated and takes too long to do everything from a phone.
Complex User Interface
About 15% of users find the app's interface too complicated and not user-friendly, especially for beginners. This complexity makes it challenging for users to create content efficiently.
The app is too complicated and takes too long to do everything from a phone.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Canva receives overwhelmingly positive feedback for its ease of use, versatility, and extensive features that cater to both personal and business needs. Users appreciate its continuous improvements and find it invaluable for creating professional designs effortlessly.
Users' choice
Canva receives overwhelmingly positive feedback for its ease of use, versatility, and extensive features that cater to both personal and business needs. Users appreciate its continuous improvements and find it invaluable for creating professional designs effortlessly.
Users' choice
Canva receives overwhelmingly positive feedback for its ease of use, versatility, and extensive features that cater to both personal and business needs. Users appreciate its continuous improvements and find it invaluable for creating professional designs effortlessly.
Runner up
Adobe Express has mixed reviews, with some users praising its innovative features and ease of use, while others criticize its performance issues and high subscription costs. Many users express frustration with glitches and the app's transition to a more web-based interface.
Runner up
Adobe Express has mixed reviews, with some users praising its innovative features and ease of use, while others criticize its performance issues and high subscription costs. Many users express frustration with glitches and the app's transition to a more web-based interface.
Runner up
Adobe Express has mixed reviews, with some users praising its innovative features and ease of use, while others criticize its performance issues and high subscription costs. Many users express frustration with glitches and the app's transition to a more web-based interface.
Straggler
InStories faces significant criticism for its misleading subscription practices and additional charges beyond the initial purchase. Users are frustrated with the app's limitations and unexpected costs, leading to a perception of poor value for money.
Straggler
InStories faces significant criticism for its misleading subscription practices and additional charges beyond the initial purchase. Users are frustrated with the app's limitations and unexpected costs, leading to a perception of poor value for money.
Straggler
InStories faces significant criticism for its misleading subscription practices and additional charges beyond the initial purchase. Users are frustrated with the app's limitations and unexpected costs, leading to a perception of poor value for money.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Misleading Pricing
Users are frustrated with unexpected charges and unclear pricing structures, leading to dissatisfaction with the subscription model. Many feel deceived by the app's pricing, as they are required to pay additional fees for features they believed were included.
Free Trial Issues
The app's free trial is perceived as misleading, with users being charged unexpectedly or not receiving the trial experience they anticipated. This has led to a lack of trust and negative perceptions of the app's business practices.
Complex Usability
Users find the app's interface and functionality overly complicated, making it difficult to use effectively, especially on mobile devices. This complexity detracts from the user experience and hinders content creation.
Limited Functionality
Despite paying for subscriptions, users are frustrated by the limited functionality and the need to purchase additional features to fully utilize the app. This has led to disappointment and a perception of the app as a 'money grab'.
Subscription Cancellation
Users report difficulties in canceling subscriptions, feeling trapped in unwanted payment cycles. This issue has resulted in negative experiences and a sense of being misled by the app's subscription policies.
False Advertising
The app is criticized for not delivering on advertised features, particularly those related to AI and video editing capabilities. Users feel misled by promotional content that does not reflect the app's actual offerings.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal